Enhance customer satisfaction by providing ongoing, proactive supportManagement of all stages of client relationships including onboarding processes, cadence of trainings and client follow-upCoordinate and facilitate meetings between clients, ContentMX editorial team, and development teamCreative problem-solving, focused on engaging client and building relationships

Implemented a proactive outreach strategy, including personalized calls and follow-up emailsTracked user engagement and monitored customer usage patterns, enabling data-driven decision-making and targeted communicationDesigned engaging webinar content that effectively showcased product features and benefits, leading to increased product adoption

Developed and implemented marketing campaigns for the companyCrafted emails and newsletters to promote company programsCurated content for clients to be distributed on social media, blogs, websites, and via emailTook the lead in establishing a newsletter program for clients

• Manage the daily operations of indowncity.com and its many dedicated social media outlets• Work daily to strategize and oversee the growth of In Downcity• Create and execute original content for indowncity.com: editorial content, use of new social mediums, interviews and giveaways • Work with over 29 small business owners and assist in their promotion and marketing needs. Goals include increasing sales, foot traffic and online traffic• Won Best Twitter Feed in 2013, voted on by readers of the Providence Phoenix. Also nominated for Best Blog in 2013, and Best Twitter Feed and Best Blog in 2012