* Program, Product and Project Manager for a fully remote Software Development and Cyber Security firm.* I work every day to put people first, so that processes and products are delivered in a timely, high-quality manager.* Responsible for all internal administrative duties, managing budgets, time tracking and approval, scheduling, accountability, HR, Invoicing, Proposals, Client communication, Marketing, and cat wrangling. * I also act as the Scrum Master for a team of 3-7 team members working on disparate projects and project types, to ensure everyone understands the goals and needs of the project and are working in unison to achieve them.* Working with multiple Product Owners across clients and projects to elicit, document, prioritize and manage requirements and tasks for each of these projects.* Sales and Marketing as needed* Write technical documentation, user stories, business requirements, processes, weekly and monthly reports as well as formal client communication and editing and review of all communication with external parties.* Manage customers internal ticket systems, update tickets as process flows,test reported issues in production, create GitHub issues and work with the developers on solutions, gathering additional requirements, staging testing and production testing after deployment.

• Senior Business Analyst, Scrum Master, Product Owner, working on Freelance projects for Avracom, M1E Solutions and Anser Associates.• Work on multiple projects as the primary or Senior Business Analyst, leading teams of Business Analysts and User Experience designers.• Working in Agile environments, where I was responsible for backlog management, JIRA administration of issues, issue assignment, monitoring and managing work for a 4-6-person team of Business Analysts and User Experience designers.• Working with Product Owner to prioritize and manage tasks related to Epics, Features and User stories for a multi-part product. Managing multiple work streams on a diverse product that included a desktop (Windows and Mac based) component that generated websites, which was a second work stream for the website design and workflow.• Work as the only BA on a team to design an IOT (Internet of Things) application from scratch to work in the retail security space. Reviewed Business Objectives, designed epics and created user stories.

Responsible for all Scrum ceremonies, backlog management, wire frame creation, mock ups, story creation, design, release management, and reporting.

Eight Month project for Kodak-AlarisWorked directly with Product Owner and a Creative Team to mindmap, organize and create Agile User Stories for a full-scale redesign of a client and consumer facing product for management of photographer events. Work with Product Manager and Scrum Master to determine specific needs, detail Acceptance Criteria, suggest enhancements, and write product documentation. Scrum Master for BA/UX design team working on multiple projects and streams of work. Detailed requirements and user stories for enterprise software and website storefront builder for photographers and photography labs.Four Month Project for LnL creating user stories for a hub application to manage IoT devices placed in retail store locations. Wrote user stories, managed backlog, and created end user documentation.

Note: Company lost funding for the project and did a workforce reduction shortly after I was hired.• Manager and Business Analyst for a full Agile team supporting design, development and delivery of large scale web site assembly product and customizations on the Sitecore WMS/CMS platform• Utilized both Agile and Waterfall style methodologies to provide a requirements and documentation experience customized for the client’s needs. Internal users required Agile documentation and user stories, client required full waterfall style documentation of all requirements. • Worked with third party vendors to support integration of several key aspects of the clients’ website for ratings, reviews, profile management and security.

• Short-term Up front position to prepare Southwest for the implementation of a full scale Global Services team to assist with the SysOps and DevOps activities for the back-end of it's reservation and data collection applications.• Reviewed and cleaned a backlog of over 700 User Stories with associated business sponsors and technical architects. Groomed remaining stories, including detailed value statements, acceptance criteria and definition of done, categorizing into epics, prioritizing and constructing sprints, in preparation for kick off of project with Global Services team.• Worked with Scrum Master to educate the Southwest team members on the implementation and execution of the Agile methodology.• Acted as interim Deployment Management for the SysOps teams supporting the Lonestar project for the purpose of designing and documenting a process flow for deployments, upgrades and installations.

As part of a team of 2-4 Business Analysts, I work to coordinate upwards of 75 projects at a time. I act as a liaison between the business and internal technology teams to gather and translate business requirements into technical requirements specific to our message delivery platform.I work with several technologies including XML, SQL, Clarity, SharePoint and many propriety applications to support analysis, architecture, design, development and testing. Through this process I determine the level of effort for each project, elicit the business requirements from sponsors, consult with architecture, development and quality to determine internal requirements and create all the necessary business and technical requirements documents and assist our creative and development with the creation of technical design documentation.My team supports marketing and reporting and projects that range from internal software development to multiple platform integration, WebSphere, message broker, database queries, batch process implementation, java code updates and management. While I am not fully hands-on technical I am able to read Java code, construct complex database queries, create detailed reporting and translate technical specifications from development to the business and vice versa.I handle 5-20 projects at a time, from very small to very large. I work with team members from the executive level to the end user level and all types of technical resources. I am able to easily adjust communication style and presentation content to the audience I am working with to ensure that all members of the teams are able to understand and interact with the information provided. With this heavy load, I spend a lot of time multi-tasking to ensure all details are captured, retained and communicated.

Tasked with creating documentation for what are called Datasets, in the internal vernacular. These are technical java widgets that were created with a user-friendly interface to allow end users to build email, flyer, poster and SMS templates that can be delivered to Verizon customer either in real-time (when a transaction occurs) through automated processes or via on-demand services in the field by Sales Reps.There are hundreds of these little datasets that do a wide range of programmatic tasks but are meant to be user-friendly. Unfortunately, they aren't as user-friendly as they should be and no documentation was ever created. This means that it takes months of training for a new user to get up to speed on their use. I was given the monumental task of reviewing the code with the assistance of a developer, determining the functionality of each as a whole, along with the definition and use of each input and output and then documenting each one. I've built the necessary templates from scratch, worked with a variety of end users to ensure that all the types of useful information about each dataset is captured and I have been head down documenting these for several months.The resulting documentation is useful for end users, analysts who have to work on projects that might modify them, developers who need to get up to speed on their functionality quickly in order to make changes, and of course, the QA team who will need to test them. The results have been met with great acceptance and approval.

Caregiver for disabled and terminally ill grandparent.

Utilizing strong analytical and communication skills to analyze, design and define requirements for business applications specific to the skills assessment industry. Development of functional, system and program requirement specifications using Agile development methodologies. Work directly with User Interface designers, technical architects, database designers and programmers to provide insights into specific business operations.

* Review and verification of incoming sales orders and contracts* Product Licensing for a large suite of license types with a multitude of variables* Account adjustments* Full life cycle management of invoicing process* Contract management * Physical inventory and GL reconciliation

Caretaker for elderly parent. Attending College full-time.

Senior Business Analyst Team LeadWork directly with internal and external users to analyze, design and define requirements for business applications. Development of functional, system and program requirements using structured design methodologies. Work with User Interface designers, technical architects, database designers and programmers. Preparation of project plans and schedules for Inception and Elaboration phases of development projects. Quality Assurance processes including coordination of beta testing programs, test case creation, test data creation, feature testing and regression testing. Reduction by 75% project duration and FTE effort for yearly tax law review process for Employer tax reporting modules. Senior Data Migration EngineerFull life cycle development of internal upgrade data migration routine and live migration projects to bring new clients from external legacy products. Project management, estimation, billing, execution, documentation, reporting and delivery. Analysis of source data, systems and workflow to create customized designs for each migrations. Senior Lotus Notes Application DeveloperResponsible for full life-cycle development including consultation with clients, design, prototype, construction, testing, and implementation. Management of development processes, projects and junior resources. Responsible for support and training of Help Desk, Data Migration, Sales and Marketing resources. Re-designed and coded over 25 Lotus Notes databases including re-engineering of interface and modernization of code.Implementation ConsultantInstallation of hardware, operating systems, networks, servers and workstations, and supporting software.Full Customer Support of all of end users. Onsite training of 10-20 users per session. Creation and implementation of training programs, including agendas, curriculum, end user documentation, Quick Reference Guides, awards programs, Power User Training, and System Administrator Training.

Assisted the College of the Arts with events and shows, working directly with the talent as an assistant in the backstage area. Assisted the Visual Arts Department as a building monitor and sculpture studio assistant. Managed building access, tool access and assisted students with operation of dangerous machinery.