Lori He Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas, United States

• Developed and maintained strong relationships with key clients, resulting in a 20% increase in customer satisfaction and retention
• Created and executed strategic account plans to align marketing efforts with clientbusiness goals, driving client acquisition and loyalty
• Oversaw the creation of client-specific marketing materials, including social mediacontent and promotional materials, enhancing client engagement and brand presence
• Acted as a key point of contact for client concerns, resolving issues efficiently and maintaining high levels of client satisfaction

Austin, Texas, United States

• Oversaw daily operations of a warehouse team comprising 4 personnel, guiding them to achieve milestones, review progress, set priorities, and report statuses
• Coordinated with cross-functional business partners and 3PL partners to ensure Wholesale customer orders were packed within the customer-vendor guidelines and shipped within SLA
• Processed Wholesale outbound shipments generating $36MM in annual revenue, highlighting strong management of high-volume operations
• Planned LTL & FTL transportation to ensure Ooni’s customers received the best delivery experience, directly contributing to customer satisfaction
• Partnered with Accounts Payable to analyze, track, dispute, and reduce vendor non-compliance chargebacks, enhancing operational efficiency and reducing costs, resulting in $20K in quarterly savings

Memphis, Tennessee, United States

• Served as the primary point of contact for processing orders from three international supply chain accounts, generating $50MM in annual revenue
• Managed daily communications between 7+ internal and external partners regarding fulfillment, invoicing, and production
• Streamlined order management processes in collaboration with cross-functional teams, improving efficiency and customer satisfaction
• Monitored and analyzed inventory levels for accurate forecasting and timely order fulfillment
• Handled day-to-day order management, including entering orders and resolving exceptions
• Managed direct relationships with customers for order management and supply chain planning, delivering exceptional service

Memphis, Tennessee, United States

• Coordinated international supply chain and logistics operations, ensuring seamless movement of goods across borders and optimizing supply chain efficiency
• Trained 15 new employees to better understand the overall export transportation process as the main subject matter expert (SME) in the department
• Led weekly meetings with 20+ employees & 10 managers to discuss & review daily operational issues, increasing overall company efficiency by 50%
• Collaborated with a domestic manufacturing facility operations to increase facility efficiency by 25%, resulting in saving the company $126,000 annually
• Utilized data to monitor supply chain performance, identifying opportunities for improvement and implementing strategic adjustments

Memphis, Tennessee, United States

• Managed the daily operations plan of 100+ shipments spanning 4 national facilities & ensuring all supplies were available when production was ongoing
• Maintained key supplier relationships & ensured all trucking plans were shipped as scheduled
• Promoted in 5 months for mastery of supply chain management process to begin managing the most complex domestic production facility due to its increased production volume & inventory with limited storage capacity

Memphis, Tennessee, United States

• Collected data for spend analysis on the annual Rail Sourcing Event with a total spend of $577MM
• Participated in the Rail Sourcing Event to ensure the facilities were properly equipped with the most cost-effective and reliable carriers to cover their daily shipments
• Collaborated with Senior Management on a cost curve project to assist in forecasting and data analysis
• Reported on railcar tracking, distribution pipeline reports, and process improvement projects
• Utilized the opportunity to interface with individuals working at multiple levels throughout the corporate structure, ranging from senior management to entry-level positions

Arlington, Tennessee, United States

• Oversaw restaurant operations & ensured the restaurant complied with all operational standards, company policies, and federal, state, & local laws ordinances
• Supported ongoing learning & development of team members
• Developed good customer relationships
• Balanced the budget at the end of each shift

Bachelor Of Business Administration (Bba), Logistics, Materials, And Supply Chain Management, 3.7

Activities and Societies: Magna Cum Laude, International Business Student Organization

Business, 4.0

Summer 2015 abroad program in Nantes, France