Lori Inuzuka
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Lori Inuzuka Email & Phone Number

Retired at Northwest Administrators, Inc
Location: Redmond, Washington, United States 9 work roles 1 school
1 work email found @nwadmin.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email l****@nwadmin.com
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Current company
Northwest Administrators, Inc
Role
Retired
Location
Redmond, Washington, United States
Company size
354 employees

Who is Lori Inuzuka? Overview

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Quick answer

Lori Inuzuka is listed as Retired at Northwest Administrators, Inc, a company with 354 employees, based in Redmond, Washington, United States. AeroLeads shows a work email signal at nwadmin.com and a matched LinkedIn profile for Lori Inuzuka.

Lori Inuzuka previously worked as Vice President, Operations at Northwest Administrators, Inc and H&W Director at Northwest Administrators, Inc. Lori Inuzuka holds Bachelor Of Science, Business Administration, Finance, Cum Laude from University Of Southern California.

Company email context

Email format at Northwest Administrators, Inc

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{first_initial}{last}@nwadmin.com
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Profile bio

About Lori Inuzuka

VP Operations, Customer Service and Client ServiceI am obsessed with the customer! As a Customer Service leader I look to create the best experience across the customers' entire journey. This involves designing processes and technology that are integrated and seamless across service channels. I draw insights from customer interactions and feedback along with best practices to create improvement strategies. Of course none of that would be effective without developing a strong team of leaders and front line associates! I have over 20 years of progressive leadership in Customer Service, Service Delivery and Operations. I am recognized for creating a high performance culture, driving results through global, cross functional teams, effectively working in a matrix environment, a willingness to take a risk, and inspiring the constant evolution and improvement in teams and processes. As a Client Services Delivery executive, I am successful in expanding client portfolios through service performance, value creation, and solution optimization. I supported Fortune 100 technology and retail executives for 6 years where I demonstrated a ROI on the solutions and services they purchased. The key factors of my success are building strong relationships and helping clients achieve their business objectives.

Listed skills include Customer Experience, Vendor Management, Team Leadership, Crm, and 40 others.

Current workplace

Lori Inuzuka's current company

Company context helps verify the profile and gives searchers a useful next step.

Northwest Administrators, Inc
Northwest Administrators, Inc
Retired
seattle, washington, united states
Website
nwadmin.com
Employees
354
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Company profile
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9 roles · 32 years

Lori Inuzuka work experience

A career timeline built from the work history available for this profile.

Divisional Vp, Customer Experience

Eddie Bauer

Bellevue, WA

  • Responsible for designing and executing enterprise wide strategies to improve customers’ end-to-end experience across all shopping and service channels to increase their brand loyalty and annual spend.
  • Created the workflow and measurement standards that enabled divisions to take action on specific customer feedback from the company’s first perpetual customer satisfaction survey.
  • Established and operationalized the model for the company’s social media customer service.
  • Instituted the guiding principles and operating model for managing the online product reviews content and customer service.
  • Designed strategies that drove first contact resolution while reducing costs.
  • Led the team responsible for resolving the most escalated customer issues – for example product safety, discrimination allegations, and customer fraud.The above resulted in:
2010 - 2013 ~3 yrs

Vp Client Service Delivery, Operations

Vcustomer
  • Global BPO of software solutions, tech support and customer service for Fortune 500 companies. Set the strategy for the Client Management and Operations of all US and UK based B2B and B2C clients. Responsible for the.
  • 20% improvement in service levels by re-designing the customer support infrastructure, practices, procedures, and policies.
  • Rated by IDC as the #1 BPO for employee satisfaction in India the last 4 consecutive years at vCustomer by architecting and deploying employee engagement strategies.
  • 5.5% reduction in operating costs, while maintaining customer satisfaction scores.
  • Attained a client satisfaction score of 93/100 across accounts.
  • Maintained a 95% client renewal rate.
2005 - 2010 ~5 yrs

Director, Client Service Delivery

Vcustomer

Kirkland, WA

  • Managed the strategic and day-to-day relationship of clients and led the implementation of all client solutions and services by directing US and international cross functional teams.
  • Transformed Client Services team from a transaction-based focus to a value creation focus.
  • Established client governance model.
  • Managed account portfolios of $20 million.
2004 - 2005 ~1 yr

Director, Customer Service Center

Eddie Bauer

Director, Customer Service Center 2000-2002Sr Manager, Customer Service Center 1999-2000Manager, Capacity Planning, Operations 1998-1999Supervisor 1996

1994 - 2002 ~8 yrs
Team & coworkers

Colleagues at Northwest Administrators, Inc

Other employees you can reach at nwadmin.com. View company contacts for 354 employees →

BM Brenda Michutka Brenda Michutka Colleague at Northwest Administrators, Inc United States, United States View → EF Erik Frank Erik Frank Colleague at Northwest Administrators, Inc Arlington, Washington, United States, United States View → RC Rebecca C. Rebecca C. Colleague at Northwest Administrators, Inc Tacoma, Washington, United States, United States View → JS Jesse Swain Jesse Swain Colleague at Northwest Administrators, Inc Castle Rock, Colorado, United States, United States View → FG Fernando Gomez Fernando Gomez Colleague at Northwest Administrators, Inc Seattle, Washington, United States, United States View → JR John Renck John Renck Colleague at Northwest Administrators, Inc Portland, Oregon, United States, United States View → KM Kara Mitchell Kara Mitchell Colleague at Northwest Administrators, Inc Renton, Washington, United States, United States View → CD Comfort Darling Quaye Comfort Darling Quaye Colleague at Northwest Administrators, Inc Portland, Oregon, United States, United States View → LP Larry Phillips Larry Phillips Colleague at Northwest Administrators, Inc Seattle, Washington, United States, United States View → IB India Brown India Brown Colleague at Northwest Administrators, Inc Orlando, Florida, United States, United States View →
1 education record

Lori Inuzuka education

FAQ

Frequently asked questions about Lori Inuzuka

Quick answers generated from the profile data available on this page.

What company does Lori Inuzuka work for?

Lori Inuzuka works for Northwest Administrators, Inc.

What is Lori Inuzuka's role at Northwest Administrators, Inc?

Lori Inuzuka is listed as Retired at Northwest Administrators, Inc.

What is Lori Inuzuka's email address?

AeroLeads has found 1 work email signal at @nwadmin.com for Lori Inuzuka at Northwest Administrators, Inc.

Where is Lori Inuzuka based?

Lori Inuzuka is based in Redmond, Washington, United States while working with Northwest Administrators, Inc.

What companies has Lori Inuzuka worked for?

Lori Inuzuka has worked for Northwest Administrators, Inc, Adp - Comprehensive Outsourcing Services, Eddie Bauer, Vcustomer, and Premera Blue Cross.

Who are Lori Inuzuka's colleagues at Northwest Administrators, Inc?

Lori Inuzuka's colleagues at Northwest Administrators, Inc include Brenda Michutka, Erik Frank, Rebecca C., Jesse Swain, and Fernando Gomez.

How can I contact Lori Inuzuka?

You can use AeroLeads to view verified contact signals for Lori Inuzuka at Northwest Administrators, Inc, including work email, phone, and LinkedIn data when available.

What schools did Lori Inuzuka attend?

Lori Inuzuka holds Bachelor Of Science, Business Administration, Finance, Cum Laude from University Of Southern California.

What skills is Lori Inuzuka known for?

Lori Inuzuka is listed with skills including Customer Experience, Vendor Management, Team Leadership, Crm, Call Centers, Strategy, Leadership, and Cross Functional Team Leadership.

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