Lori Inuzuka Email and Phone Number
Lori Inuzuka work email
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Lori Inuzuka personal email
VP Operations, Customer Service and Client ServiceI am obsessed with the customer! As a Customer Service leader I look to create the best experience across the customers' entire journey. This involves designing processes and technology that are integrated and seamless across service channels. I draw insights from customer interactions and feedback along with best practices to create improvement strategies. Of course none of that would be effective without developing a strong team of leaders and front line associates! I have over 20 years of progressive leadership in Customer Service, Service Delivery and Operations. I am recognized for creating a high performance culture, driving results through global, cross functional teams, effectively working in a matrix environment, a willingness to take a risk, and inspiring the constant evolution and improvement in teams and processes. As a Client Services Delivery executive, I am successful in expanding client portfolios through service performance, value creation, and solution optimization. I supported Fortune 100 technology and retail executives for 6 years where I demonstrated a ROI on the solutions and services they purchased. The key factors of my success are building strong relationships and helping clients achieve their business objectives.
Northwest Administrators, Inc
View- Website:
- nwadmin.com
- Employees:
- 354
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RetiredNorthwest Administrators, Inc May 2022 - Present
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Vice President, OperationsNorthwest Administrators, Inc Apr 2018 - PresentGreater Seattle Area
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H&W DirectorNorthwest Administrators, Inc Sep 2016 - Mar 2018Greater Seattle Area
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Sr Director, Service DeliveryAdp - Comprehensive Outsourcing Services 2013 - Sep 2016Seattle, Wa -
Divisional Vp, Customer ExperienceEddie Bauer 2010 - 2013Bellevue, WaResponsible for designing and executing enterprise wide strategies to improve customers’ end-to-end experience across all shopping and service channels to increase their brand loyalty and annual spend. • Created the workflow and measurement standards that enabled divisions to take action on specific customer feedback from the company’s first perpetual customer satisfaction survey.• Established and operationalized the model for the company’s social media customer service.• Instituted the guiding principles and operating model for managing the online product reviews content and customer service.• Designed strategies that drove first contact resolution while reducing costs. • Led the team responsible for resolving the most escalated customer issues – for example product safety, discrimination allegations, and customer fraud.The above resulted in:• Year-over-year increases in the ForeSee customer satisfaction scores each year since launch.• Over 75% reduction in social media customer response time with lower operating costs.• Higher first contact resolution rate on 43% of contacts that reached The Office of the President and 40% reduction in call volume.• Significant year-over-year lifts in BazaarVoice's online product rating scores across all 4 divisions. -
Vp Client Service Delivery, OperationsVcustomer 2005 - 2010Global BPO of software solutions, tech support and customer service for Fortune 500 companies. Set the strategy for the Client Management and Operations of all US and UK based B2B and B2C clients. Responsible for the customer service delivery, client engagement, sales, operations and P&L across 5 sites in 3 countries with approximately 2,500 employees. • 20% improvement in service levels by re-designing the customer support infrastructure, practices, procedures, and policies.• Rated by IDC as the #1 BPO for employee satisfaction in India the last 4 consecutive years at vCustomer by architecting and deploying employee engagement strategies. • 5.5% reduction in operating costs, while maintaining customer satisfaction scores.• Attained a client satisfaction score of 93/100 across accounts.• Maintained a 95% client renewal rate.• 20% growth across top four revenue generating accounts, including new services and services sold to ancillary divisions.• Established the company's first inside sales team supporting Sales Directors in the US and abroad.• Launched a newly constructed 500 seat contact center in the company's first site in the Philippines.• Successful solution and service implementations on time and within budget on 100% of client launches. -
Director, Client Service DeliveryVcustomer 2004 - 2005Kirkland, WaManaged the strategic and day-to-day relationship of clients and led the implementation of all client solutions and services by directing US and international cross functional teams. • Transformed Client Services team from a transaction-based focus to a value creation focus.• Established client governance model.• Managed account portfolios of $20 million.
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Director, Customer ServicePremera Blue Cross 2002 - 2003 -
Director, Customer Service CenterEddie Bauer 1994 - 2002Director, Customer Service Center 2000-2002Sr Manager, Customer Service Center 1999-2000Manager, Capacity Planning, Operations 1998-1999Supervisor 1996
Lori Inuzuka Skills
Lori Inuzuka Education Details
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Cum Laude
Frequently Asked Questions about Lori Inuzuka
What company does Lori Inuzuka work for?
Lori Inuzuka works for Northwest Administrators, Inc
What is Lori Inuzuka's role at the current company?
Lori Inuzuka's current role is Retired.
What is Lori Inuzuka's email address?
Lori Inuzuka's email address is lo****@****ast.net
What schools did Lori Inuzuka attend?
Lori Inuzuka attended University Of Southern California.
What skills is Lori Inuzuka known for?
Lori Inuzuka has skills like Customer Experience, Vendor Management, Team Leadership, Crm, Call Centers, Strategy, Leadership, Cross Functional Team Leadership, Bpo, Management, Strategic Planning, Customer Satisfaction.
Who are Lori Inuzuka's colleagues?
Lori Inuzuka's colleagues are Michael Herman, Brenda Michutka, Brittney Varner, Brianna Holben, Gail Grevstad, Terry Rau, Rahul M.
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