Provide education/training to existing or potential customers on the use of B. Braun Medical’s products. Function as a clinical and product expert representing B. Braun Medical in the healthcare community. Conducts and leads in-services and educational sessions relative to B. Braun Medical products during evaluations, conversions and trouble-shooting and serve as a product resource expert/mentor for other educators while in accounts performing training/educational activities.

Used Lean and Six Sigma principles and methodologies to lead and drive the adoption of Lean Productions to increase efficiencies for the orthopedic patient care continuum.Regularly traveled nationwide to promote the efficiency program to hospital C-suite and administrators and frequently set up, attended, and provided product education at exhibits for various health care-related conventions.Assisted clients to achieve operational improvement resulting in financial benefit and enhanced customer satisfaction.

Assisted Medical Director in developing and driving growth of the Regional Center for Bone Health.Implemented new process of opening an infusion center within the center to accommodate the needs of the Bone Clinic clientele which resulted in greater efficiency as well as enhanced customer satisfaction scores. Educated and supported patients both face-to-face and telephonically on osteoporosis prevention and treatment options after conducting their DEXA scans.Delivered private education sessions to individuals to assist them in modifying life styles, adjusting to disease, coping with chronic illness, and addressing other health concerns.

Responsible for the entire Maternity Services department, including Prenatal, Labor & Delivery, Postpartum, NICU-level II Nursery and Lactation Services staff totaling 110 individuals. Included hiring, counseling, evaluating and terminating processes.Performed annual evaluations on each employee.Prepared, monitored and maintained annual operating and capital budgets.Assumed overall management of clinical practice to provide excellent patient care including standards, skills validation, clinical competency, and evaluating staff and clinical services.24 hour resource to staff on standards of nursing practice, patients and procedures.Was accountable for ensuring compliance with professional, regulatory, and governmental standards of care. Prepared the unit and participated in multiple site visits from JCAHO, HFAP and Indiana State Board of Health.Developed program implementing utilization of Lactation Consultants in OB Unit.Participated in 4 year planning/construction of new Women's Center and facilitated a smooth transition from closing the old unit while opening the new center while maintaining excellent patient care throughout the process.Customer Service Training. Taught customer service training to all new employees of Elkhart General Hospital on a regular basis. Training was received from Sodexho Marriott.

On-Call Telephone TriageEffectively utilized Barton Schmitt and David Thompson guidelines and protocols to provide triage, education, and support to callers. Maintained knowledge base of current trends and health care initiatives pertaining to prevention of diseases and improving outcomes to provide expert clinical intervention.Collaborated with other healthcare providers to determine best practice treatment plan of care for callers.Conducted sessions with individuals to assist them in modifying life styles, adjusting to disease, coping with chronic illness, and addressing other health concerns with focus on best practice.Consistently recognized for providing excellent customer service.Participated in and promoted continual process improvement within the department.Enhanced clinical outcomes and reduced cost through leveraging clinical expertise and providing decision support as to when patient should seek hospital care.

Worked directly under the Unit Manager to assure staffing was appropriate for patient census & acuity.Did staff evaluations twice yearly and met with individuals.Completed a 40 hour training course to achieve eligibility to sit for Lactation Consultant exam.Mentored, trained and supervised orientation of new hires to the department.

Provided patient care to mother baby dyads and worked as team leader in Level II NICU