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@primetherapeutics.com
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Lori Lea is listed as Sr. Regulatory Analyst at Prime Therapeutics at Prime Therapeutics, a company with 3535 employees, based in Omaha, Nebraska, United States. AeroLeads shows a work email signal at primetherapeutics.com and a matched LinkedIn profile for Lori Lea.
Lori Lea previously worked as Sr. Regulatory Analyst at Prime Therapeutics and Contact Center Supervisor at Primetherapeutics.
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AeroLeads found 2 current-domain work email signals for Lori Lea. Compare company email patterns before reaching out.
Accomplished, self-motivated, and productive professional with 30+ years Call Center and Customer Service experience encompassing project management, process implementation, and customer service marketing support for Fortune 500 companies. Recognized as proactive visionary with exceptional leadership abilities, developed key client relationships, and quality focused approach. Proven history utilizing exceptional problem solving, communications, and organizational skills. Demonstrated talent creating and managing client marketing initiatives.Specialties: Areas of expertise include Process Improvement, Project Management, Process Flow Documentation, Personnel Development, Program Development, Customer Service, Motivational Leadership, Organizational Operations, Staff Supervision
Listed skills include Performance Management, Team Leadership, Leadership Development, Call Center Development, and 15 others.
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A career timeline built from the work history available for this profile.
Greater Omaha Area
- Responsible for leading portions of departmental regulatory review and analysis, external audits and accreditation processes- Participates in committee review meetings within the Commercial, Medicare, Medicaid and Health Insurance Marketplace for the assigned department - Responsible for being the primary point of contact for new internal and external.
· Facilitate employee achievement of quality performance and career goals through coaching and mentoring.· Assisted in development & implementation of best practices for Contact Center operations.
· Developed, coordinated, and documented work permits process to hire expatriates for two-year contracts.· Interface with Fortune 500 clients to communicate all aspects of marketing programs including telemarketing initiatives.· Direct all client service activities including relationship development, client consultations, quality assurance, staff.
· Won back $1.5M in client business with company’s only Fortune 500 client through prior relationship at SITEL and by establishing standard processes for new company.· Identified and implemented processes and procedures for quality and client services departments.· Assisted in implementation of best practices for operations, training, and human resources.·.
· Established Tier I and Tier II sales program resulting in several large deals including $1M deal.· Identified and recovered 100% of revenue loss (~$40K) from predecessor’s billing error, and eliminated all future losses.· Coordinated, negotiated, and implemented marketing initiatives for Fortune 500 clients.· Managed team of 6 account managers and 3.
· Spearheaded team project to build full-service customer service application for Fortune 500 client encompassing interface between client’s database, fulfillment database, and internal database resulting in $2M in annual corporate revenue and $5M in annual client savings.
· Played vital role in formulating process documentation, flow, and matrix for pricing and staffing guidelines, HR procedures, and account management service standards.· Held full management responsibility for 14 Fortune 500 client accounts with combined annual revenues of $5M+.· Provided personnel oversight for five account executives and four account.
· Achieved combined revenues of $5M as manager of inbound team.
Other employees you can reach at primetherapeutics.com. View company contacts for 3535 employees →
Jonathan Reid, Pmp
Colleague at Prime Therapeutics
Missoula, Montana, United States, United States
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LV
Liz Van Mechelen, Pharmd
Colleague at Prime Therapeutics
Minneapolis, Minnesota, United States, United States
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AA
Ashly Alexander
Colleague at Prime Therapeutics
Olivehurst, California, United States, United States
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JD
Jennifer Desjardins
Colleague at Prime Therapeutics
Richmond, Virginia, United States, United States
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CA
Colleen Atchley
Colleague at Prime Therapeutics
Cleveland, Ohio, United States, United States
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RM
Robert Margo
Colleague at Prime Therapeutics
Chaska, Minnesota, United States, United States
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NC
Nikki Cinis
Colleague at Prime Therapeutics
St Paul, Minnesota, United States, United States
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BA
Beth Anderson
Colleague at Prime Therapeutics
St Paul, Minnesota, United States, United States
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KO
Katie O'Connor
Colleague at Prime Therapeutics
Minneapolis, Minnesota, United States, United States
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SP
Susan Prescott
Colleague at Prime Therapeutics
Lakeville, Minnesota, United States, United States
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Quick answers generated from the profile data available on this page.
Lori Lea works for Prime Therapeutics.
Lori Lea is listed as Sr. Regulatory Analyst at Prime Therapeutics at Prime Therapeutics.
AeroLeads has found 2 work email signals at @primetherapeutics.com for Lori Lea at Prime Therapeutics.
Lori Lea is based in Omaha, Nebraska, United States while working with Prime Therapeutics.
Lori Lea has worked for Prime Therapeutics, Primetherapeutics, West Corporation, Teleservices Jamaica, Ltd.; Montego Bay, Jamaica, and Sitel Corporation.
Lori Lea's colleagues at Prime Therapeutics include Jonathan Reid, Pmp, Liz Van Mechelen, Pharmd, Ashly Alexander, Jennifer Desjardins, and Colleen Atchley.
You can use AeroLeads to view verified contact signals for Lori Lea at Prime Therapeutics, including work email, phone, and LinkedIn data when available.
Lori Lea is listed with skills including Performance Management, Team Leadership, Leadership Development, Call Center Development, Telemarketing, Pharmacy Benefit Management, Business Process Improvement, and Medicare.
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