Lori Ledoux Email & Phone Number

Marshfield, Ma, Us

Duxbury, Massachusetts, United States

Boston, Ma

- Write content for and maintain department website.- Design all print material that communicates English programs to students.- Communicate upcoming events and information through weekly emails.- Administer contests, scholarship submissions, and surveys using online forms.- Assisted in writing and executing a grant related to English Alumni.- Documented office procedures.

Marshfield, Ma

- Part-time substitute teacher, primarily in Elementary age group from Kindergarten to 5th grade.- Deliver daily curriculum of a variety of subject matter.

Marshfield, Ma

- Office Manager for non-profit foundation whose mission is to nurture and empower children with life-threatening illnesses.- Wrote and submitted grant proposals.- Managed monthly reporting for a state grant.- Managed CORI applications for employee background checks.- Designed application forms for programs

Boston, Ma

- Conducted in-person, end user research to identify usability problems with web designs. Documented outcomes, formulated recommendations, and presented findings to design teams and business partners.- Conducted online user research using a variety of online testing tools. Analyzed data with Excel. Presented outcomes to design teams and business partners.- Conducted strategic research to inform and support Web Design Standards. Toggle Button research was presented at the UX Professionals Association 2016 conference.- Developed a research library to inform design decisions.

Boston, Ma

- Managed the online Style Guide used by the web design team to promote design consistency across all of Fidelity’s customer-facing web sites, including Fidelity.com. - Managed the Style Guide Governance process that drove Style Guide content. Facilitated weekly cross-disciplinary meeting to drive decisions that align with design principles; published decisions. Goals were to promote efficiency, provide transparency into the process, and get teams the answers they needed to move forward in a fast-paced environment.- Consulted with design teams to apply existing standards and evolve new ones.- Collaborated with development partners to ensure coded components were built to spec, which is important in a template-driven, CMS environment.- Managed the team that provides visual QA and standards consulting (until 2012).

Boston, Ma

- Managed the group’s intranet site, which housed research results and UI design best practices.- Created and administered “Study-of-the-Month” contests, which were online surveys used to research user experience issues.- Editor, designer, and primary content writer for our quarterly newsletter, "Usable Bits," which communicated usability information to hundreds of development personnel. Published for 7 years, 1997-2004. The newsletter received an “Excellence” rating from the Society of Technical Communication in 2001. Review comments included, “Beautifully edited and deserves high marks for writing.” “Readability gets high marks.” “Very well produced. Very professional.”- Conducted focus groups to gather user feedback on designs.

Boston, Ma

- Managed a team of four technical writers. Estimated projects, allocated resources, set standards, and edited all content produced by the team.- Created online Help systems for a wide variety of Windows and Web-based applications. - Developed printed end user documentation, including user’s guides and a variety of reference materials.- Explored new tools and technology for the team.

Boston, Ma

--Designed user interfaces (UI) using iterative prototyping and Microsoft Visual Basic. Wrote UI specification documents for development.--Conducted usability studies, analyzed results, and presented recommendations.--Designed UI for MAXXESS, Fidelity’s real-time quote and market information system, used by Fidelity reps and sold to external clients. Developed the Windows Help system for MAXXESS. --Wrote and presented a “GUI Basics” lecture for developers. Provided consulting services to development teams.--Took initiative to develop the Online Help Style Guide, which defined online help style standards.

Boston, Ma

--Supervised four writers who produced print documentation. Edited all work.--Wrote and designed the user’s manual for Fidelity On-line Xpress (FOX) SM, a portfolio management software package developed by Fidelity for retail sale.--Conducted usability testing of the FOX product during the design phase. Analyzed results and presented recommendations to project sponsors.--Took initiative to develop the Standards for End User Documentation for Fidelity to promote consistency and improve efficiency across the team.

Boston, Ma

--Wrote and designed end-user documentation for print. Used graphic design experience to create page layouts and graphics.--Coordinated multiple writers on large documentation projects. --Edited all work produced by the team.--Wrote the user’s manual for the Proxy EdgeSM System, a proxy tracking system developed by Fidelity and sold to external clients.--Wrote the user’s manual for Fidelity Investors EXPRESSTM, a precursor to Fidelity On-line XpressSM. This software was awarded the Smithsonian Institute Award for Innovative Use of Technology, 1989.--Took initiative to develop the archiving procedures for completed projects, ensuring our ability to provide future maintenance releases.

Boston, Ma

- Developed system enhancements to the shareholder accounting application, Fidelity’s primary system for customer account management. (COBOL, IBM/MVS)

Boston, Ma

- Developed General Accounting and Outstanding Refund applications for the Hanstar 2 Claims Payment System. (PL/1, IBM/MVS)- Completed Hancock’s intensive, three-month programmer training course.

Masters, Technical And Professional Writing

Bs, Computer Science