Lori Ledoux Email & Phone Number

Duxbury, Massachusetts, United States

Boston, MA

- Write content for and maintain department website.- Design all print material that communicates English programs to students.- Communicate upcoming events and information through weekly emails.- Administer contests, scholarship submissions, and surveys using online forms.- Assisted in writing and executing a grant related to English Alumni.- Documented.

Marshfield, MA

- Part-time substitute teacher, primarily in Elementary age group from Kindergarten to 5th grade.- Deliver daily curriculum of a variety of subject matter.

Marshfield, MA

- Office Manager for non-profit foundation whose mission is to nurture and empower children with life-threatening illnesses.- Wrote and submitted grant proposals.- Managed monthly reporting for a state grant.- Managed CORI applications for employee background checks.- Designed application forms for programs

Boston, MA

- Conducted in-person, end user research to identify usability problems with web designs. Documented outcomes, formulated recommendations, and presented findings to design teams and business partners.- Conducted online user research using a variety of online testing tools. Analyzed data with Excel. Presented outcomes to design teams and business partners..

Boston, MA

- Managed the online Style Guide used by the web design team to promote design consistency across all of Fidelity’s customer-facing web sites, including Fidelity.com. - Managed the Style Guide Governance process that drove Style Guide content. Facilitated weekly cross-disciplinary meeting to drive decisions that align with design principles; published.

Boston, MA

- Managed the group’s intranet site, which housed research results and UI design best practices.- Created and administered “Study-of-the-Month” contests, which were online surveys used to research user experience issues.- Editor, designer, and primary content writer for our quarterly newsletter, "Usable Bits," which communicated usability information to.

Boston, MA

- Managed a team of four technical writers. Estimated projects, allocated resources, set standards, and edited all content produced by the team.- Created online Help systems for a wide variety of Windows and Web-based applications. - Developed printed end user documentation, including user’s guides and a variety of reference materials.- Explored new tools.

Boston, MA

--Designed user interfaces (UI) using iterative prototyping and Microsoft Visual Basic. Wrote UI specification documents for development.--Conducted usability studies, analyzed results, and presented recommendations.--Designed UI for MAXXESS, Fidelity’s real-time quote and market information system, used by Fidelity reps and sold to external clients..

Boston, MA

--Supervised four writers who produced print documentation. Edited all work.--Wrote and designed the user’s manual for Fidelity On-line Xpress (FOX) SM, a portfolio management software package developed by Fidelity for retail sale.--Conducted usability testing of the FOX product during the design phase. Analyzed results and presented recommendations to.

Boston, MA

--Wrote and designed end-user documentation for print. Used graphic design experience to create page layouts and graphics.--Coordinated multiple writers on large documentation projects. --Edited all work produced by the team.--Wrote the user’s manual for the Proxy EdgeSM System, a proxy tracking system developed by Fidelity and sold to external.

Boston, MA

- Developed system enhancements to the shareholder accounting application, Fidelity’s primary system for customer account management. (COBOL, IBM/MVS)

Boston, MA

- Developed General Accounting and Outstanding Refund applications for the Hanstar 2 Claims Payment System. (PL/1, IBM/MVS)- Completed Hancock’s intensive, three-month programmer training course.

Masters, Technical And Professional Writing

Bs, Computer Science