Lorilee Pender Email & Phone Number

Brisbane, Queensland, Australia

2022 Qld Store of the Year & Consultant of the year. 2023 Qld Region of the year, store of the year.

Australia

Queensland

Key Achievements• Queensland Project leader - Project Jet Stream• Designed and Implemented Coaching Program tailored for our business unit – Coach for success• Designed and Implemented People Development Program – Stepping Stone (3 promotions in 18 months from program) • Improved Employee Engagement and Enablement to be above average for the Retail Select Standard and on average/above DuluxGroup Standard• Oversaw the creation of new Induction and Training Program• Identify Team Member development and enroll into Stepping Stone ProgramKey Responsibilities• Consecutively Reduced State Based Profit & Loss and operating budget. • Negotiated State-based budget planning with key stakeholders of relevant business unit increased coverage-maintained cost. • Set KPI standards and develop Reports and action plans on the achievement targets• Managed High level stakeholder engagement across multi business units• Development and Implementation of State Strategy• Injury Management Lead for Business Unit, lead, investigate and report. • Team member Rostering – 4 business units across 64 stores• Reduced Recruitment turnover - Managed the Recruitment of all roles with Queensland Retail Select • Created Training Program and supervised the implementation and execution of the team in Merchandise Standards, Business Procedure and Safety Requirements, Procedures and Policies

Rocklea

Key Achievements• Supervised DuluxGroup trial for new service model - Project Orbit• Improved productivity through one on one coachingKey Responsibilities● Managed daily rosters to ensure call coverage was maintained 100% call coverage. ● Managed field level relationship with key stakeholders● Contributed to the management of the state budget costs● Execute the Training of Team in merchandising standards, Procedures and Safety

Brisbane, Australia

Key Achievements● Rebuilding of 3 Sites following the 2011 South East Floods ● Coordinated the training of team members for the introduction of Ethanol Fuel ● Introduction of KPI boards within each siteKey Responsibilities● Managed multiple sites● Mentored and Coached Managers on Profit and Loss statements for each site● Review store performance and created an action plan with site managers for success● Oversaw execution of promotional compliance● Performance leading Store Managers for success● Engaged with suppliers to meet compliance expectations● Logistic Planning for fuel supply● Managed Price boards to ensure that Gross Profit is maintained while remaining competitive● HACCP Compliance

Key Achievements● Manager of highest performing site gaining the highest site compliance check● Transition coach of new site managers moving from Franchisee to Company owned● Manager of the accelerator program, rolled out nationally● Nominated to go to WA to achieve store executionKey Responsibilities● Managed all Supplier relationship for BP in QLD● Trained and Mentored store managers to ensure compliance for in store standards● Project Coordinator store refits working with external agencies for execution● Managed a high-volume store and increased sales through high standard customer service● Manager of BP store model project (only 8 stores selected) rolled out worldwide for Australia● HACCP Compliance