Lori L Holmes Email & Phone Number

Greater Grand Rapids, Michigan Area

Caledonia, Mi

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts.

Comstock, Galesburg, Richland, Mi

Combined Insurance, a Chubb company, is a leading provider of supplemental accident, health and life insurance products in North America, Europe, and the Asia Pacific. Combined Insurance Company of America is committed to helping people find the coverage they need at a price they can afford. We help customers and policyholders navigate the sometimes confusing world of supplemental insurance to make sure their needs and the needs of their family are taken care of when peace of mind is needed most.

Delton, Mi

I worked with and assisted clients with the Affordable Health Care insurance, Medicare insurance, Retirement income planning, Long Term Care insurance and Wealth Transfer. I assisted clients of all ages in selecting just the right plan to suit their needs, and since I was an independent licensed and certified agent, there was no charge for my services.

Greater Grand Rapids, Michigan Area

★ I flourished in my endeavors as a long-time, trusted, promoted high-level sales representative and staff trainer with track record of successfully coordinating a large-scale multibranch merger, within budgetary and time constraints, maintaining staff morale and business functionality, and ironing out interdepartmental tensions and systems conflicts.★ My expert designs of sophisticated strategic workflows and organizational structural plans culminated in cost-reduction and profit enhancement for West Michigan operations, and almost totally eliminated the need for further staff hiring, getting the maximum out of current associates who enjoyed my support and the resulting superior confidence with which I emboldened them.★ In the past, the MSC corporate heads entrusted me with membership on multiple operational improvement Task Forces, including polling our invaluable employees and their “treasure trove of innovative ideas,” many of which we have implemented company-wide on a national scale.★ My responsibilities even have encompassed inventory management, including proper materials and goods distribution and precision allocation, ensuring that the West Michigan location always had in their arsenal the proper tools to provide exquisite customer service.

Kalamazoo, Michigan Area

Customer Service Representative:★ Assigned largest customer, an Automotive company with which we had a contract to provide "Just in time" service for their Abrasives needs ★ Answered customer calls, processed customer quotes and orders, expedited customer orders and inquiries, processed customer shipments, assisted customers with issues such as returns or exchanges, troubleshooter for customer problems or issues, finding the best solution for all involvedInventory Management:★ Kept large XL chart to track and maintain OPOQ purchasing for Automotive customer ★ Purchase backorder and stock InventoryComputer Trainer:★ Troubleshooter for Prophet 21 computer system★ Trained new associates on Prophet 21 system★ Developed and maintained company instruction manual

Plainwell, Mi

★Accounts Receivable contact: Prepared and mailed out invoices, posted customer payments, credits and debits and adjustments, generated customer monthly statements, developed delinquent accounts prevention program★Customer Service Representative:Answered customer calls, processed customer quotes and orders, expedited customer orders and inquiries, processed customer shipments, Assisted customers with issues such as returns or exchanges, Troubleshooter for customer problems or issues, finding the best solution for all involved

Kalamazoo, Michigan Area

★Customer Service Representative:Answered customer calls, processed customer quotes and orders, expedited customer orders and inquiries, processed customer shipments, Assisted customers with issues such as returns or exchanges, Troubleshooter for customer problems or issues, finding the best solution for all involved, ssisted in preparing and sending out customer invoices★ Inventory management:Received in and processed incoming shipments, purchased backorder and stock inventory★ Computer TrainerTroubleshooter for Prophet 21 computer system, trained new associates on prophet 21 system