Lori Houston Email & Phone Number

Cedar Rapids, Iowa Area

• Interpret and communicate contract language to assist clients with coverage.
• Create quote proposals for current clients.
• Process all mail for personal lines, including remote offices.
• Answer clients calls/emails regarding policy coverages and changes.
• Provide customer service for walk-in clients.
• Aid with processing claims.

Cedar Rapids, Iowa Area

• Responsible for overall departmental administrative functions, policies, and practices.
• Coordinated and communicated effectively with other Linn County employees, supervisors, and the public.
• Assisted in the coordination across multiple Linn County departments for emergency managementevents, drills, and planning meets.

Cedar Rapids, Iowa Area

• Responsible for the overall administration functions for a full-service life care community.
• Coordinated members services, direct-mail marketing programs, member functions, human resources, and employee relations.
• Assisted with payroll, accounts receivables, and account payables.

Austin, Texas Area

• Worked in the following locations:Honolulu, HI District OfficeScranton, PA District OfficeAustin, TX District Office
• Responsible for the overall administration functions for a full-service life care community.
• Coordinated members services, direct-mail marketing programs, member functions, human resources, and employee relations.
• Assisted with payroll, accounts receivables, and account payables.
• Responsible for researching, organizing, and presenting taxpayer historical tax data to all revenue officers with the group.
• Significantly increased the processing system by quickly providing tax research information for the Small Business Administration during the Federal Emergency Management Associations recovery efforts for Pennsylvania.