Performs public services as needed, including greeting and assisting library patrons, explaining services and library policies to the public, facilitating requests for books and other materials. Provide reference service in person, by telephone, and email. Answers reference questions within the limits of available resources; refers questions to the Information Services Supervisor or through established protocols, such as the affiliated Washington County system if the information is not available in the library's collection. Guides and instructs individuals and groups in using the circulation and reference collections as well as the St Croix Collection (local history). Performs reader's advisory and other public services as needed for patrons of all ages. Provides technical support for devices, software programs and internet applications, including but not limited to step-by-step use of eReaders and downloadable digital resources. Various circulation duties as needed. Person in charge of the building on a rotation in the absence of a higher worksite authority.

Dispensing Optician and Frame Stylist: Assisting patients and walk-in customers with choosing appropriate frames for eyewear needs. Interpreting prescriptions written by optometrists in order to fulfill eyewear orders. Verifying and dispensing optical eyewear in accordance with the industry standard. Performing repairs, adjustments, and delivery of eyewear. Preparing and submitting orders for lab and inventory replenishment. Filing insurance claims for reimbursement.Back-up for Front Desk: Greeting patients, answering phones, scheduling appointments, and various administrative duties. Preparing patients charts and authorizing insurance. Being able to multi-task and control patient flow.

Overseeing the efficient and effective operation of a library that focuses on patrons and enhances the lives of library users. Areas of responsibility include staff work direction, collection management, programming, outreach and patron services. Participates in region-wide goals and activities that support the organization's strategic plan. Coordinating schedules and directing the work of staff and volunteers to provide quality patron service. Maintaining a high level of library services by training and coaching staff and evaluating job performance. Assisting library patrons by giving guidance on library collection, technology and services, performing circulation duties and providing reference and readers' advisory services. Managing local budgets and weekly cash reports to provide an accurate accounting of funds received and spent. Preparing required reports in a timely manner to ensure accurate tracking of library activities. Collaborates with library assistants in developing, planning and implementing library programs and activities. Building strong relationships by working and communicating with local library Boards, City and elected officials, Friends groups, civic organizations and other community partners. Marketing the library through outreach activities such as school and community visits; developing partnerships to enhance library system awareness and promote services. Monitoring physical maintenance of the facility and works with City for repairs and improvements.

Dispensing Optician and Frame Stylist: Assisting patients and walk-in customers with choosing appropriate frames for eyewear needs. Interpreting prescriptions written by optometrists in order to fulfill eyewear orders. Verifying and dispensing optical eyewear in accordance with the industry standard. Performing repairs, adjustments, and delivery of eyewear. Preparing and submitting orders for lab and inventory replenishment.

Reference and Referral, Community Engagement, Adult and Youth Programming.Technical: Instructing library users with catalog, electronic databases, Microsoft Office Suite, downloadable e-books and audio books, uploading and attaching files, scanning documents, and utilizing printers and photocopiers. Reader's Advisory, Interlibrary Loan, and guidance for patrons signing-up for library programs, and meeting, conference, and study rooms.James K. Hosmer Special Collections: Provided assistance for in-depth research related to city and county history using the Hennepin County Library Digital Collections and print and archival resources. Responded to questions in-person, over the phone, through email, and through AskUs, a QuestionPoint online reference service. Assisted the public with use of digital scanners. When not assisting customers and researchers, on-going assignments with vertical file maintenance, inventory projects, meta data entry, and newspaper photograph database searches.

Supervisory: Back-up supervisor; training and scheduling of reference and circulation staff; Hiring, training, and overseeing of library volunteers, and youth in job training programs.Programming, Outreach, Community Engagement, and Promotion: Branch liaison, outreach coordinator, and literacy advocate for mentoring programs, school groups, and programming for children and teens. Conducting preschool storytimes. Class visits for all age groups K-12, including library tours, informational sessions, genre presentations, and storytimes. Visits to schools to promote MELSA-sponsored Summer Reading Program activities.Collection Development and Project Management: Oversight of branch-specific collections and specialized funds, as well as acquisitions experience at the system level.Reference: Assisting patrons with Reference and Referral, Interlibrary Loan, and Readers Advisory.Technical: Instructing library users with catalog, electronic databases, Microsoft Office Suite, downloadable e-books and audio books, uploading and attaching files, scanning documents, utilizing printers and photocopiers. Guidance for patrons signing-up for library programs, and meeting, conference, and study rooms.Statistical analysis: Tracking, submitting, and analysis of library gate counts, reference usage, computer usage, and program attendance.