Lori Lux Email & Phone Number

Tacoma, Washington, United States

Tacoma, Wa

Seattle, Wa

Seattle

Responsible for managing 3-5 concurrent projects from initiation through closure. Projects included enhancements to applications used by independent agents to quote and issue Auto, Home, Boat and Motorcycle insurance policies as well as deployment of Underwriter tools. Projects resulted in improved agents’ experience and product offerings resulting in an increase in policies issued and net written premium. Project budgets range from $150K – $1.8M delivering in 6 months to 2 years. Negotiated schedule, scope and costs with key stakeholders to balance resources and satisfy customers’ needs. Mentored junior project managers and business analysts interested in improving project management skills. Led small initiatives to improve project management processes and tools within the team.

Greater Seattle Area

Initiated, planned and managed multiple discretionary and compliance projects in support of the Liberty Mutual Agency Corporation Claims business unit. Projects focused on high priority enhancements or compliance initiatives resulting in changes to intranet and mainframe applications used by up to 6000 Claims handlers. Responsible for the project charter, overall project plan, and project budget. Accountable for delivery of technology solution. Led business project team to complete requirements, communications planning and execution, user training and user acceptance testing.

Greater Seattle Area

Responsible for managing multiple high priority Wholesale customer conversion projects in support of the Wachovia / Wells Fargo integration.

Initiated, planned and managed projects within the company’s top 20 priority projects. Negotiated schedule, scope and costs with key stakeholders to balance resources and satisfy customers’ needs. Estimated budgets, forecasted and tracked actuals, managed changes, and presented projects to senior leaders and executive sponsors. Provided direction and day-to-day oversight of project activities.• Chosen by senior management to be part of a high talent group of WaMu employees tasked with transitioning WaMu data and systems to Chase. • Exceeded stakeholder expectations by reducing the migration timeline by 10%, increasing the stakeholder communications, improving stakeholder involvement in product approval and user acceptance test, and delivering additional scope within the original timeframe. • Initiated, planned, and managed an enterprise wide, high priority technology project targeted at reducing data redundancy and improving employee productivity. • Selected by senior management to improve stakeholder confidence, and rescue (2) at-risk, high priority (in the company top 5) technology projects. Returned projects to a green status through negotiation and scope prioritization, resulting in a compressed delivery timeline which met stakeholders’ needs. • Developed a portfolio management process which enabled senior management to select high value projects and balance resources across projects resulting in a 25% reduction in non-critical, non-value added work.

Planned and managed multiple mid to lower tier projects simultaneously. Estimated labor, software and infrastructure budgets, forecasted and tracked actuals to planned budget, managed changes through approved change control, controlled changes with close management of issues and risks, and communicated with stakeholders regularly.• Estimated, planned, and managed a technology team of 15 professionals to develop custom software and deliver infrastructure needed to support an enterprise wide Procure-to-Pay web based tool (Ariba).• Received annual technology division award from senior executives for ability to motivate and inspire teams, successfully negotiate with project stakeholders, and consistently deliver projects which met stakeholder needs. • Planned, budgeted, and managed the delivery of a Web Analytics application across enterprise intranet and eCommerce applications (wamu.net and wamu.com

Worked closely with stakeholders to elicit, analyze, record and manage requirements. Performed systems analysis and completed functional design for the conversion of a mainframe back office electronic forms and email system to Outlook. • Consulted with back office retail banking stakeholders to analyze current business processes and design an electronic forms solution as part of the migration of the corporate email system from mainframe to Outlook

Managed team which delivered application enhancements, production fixes and upgrades for 12 applications. Supported client server applications using development tools such as Visual Basic, Crystal Reports, and C++, operating on Windows 9X and Unix platforms. • Managed annual maintenance budget of $800K.• Worked closely with multiple stakeholder groups to prioritize enhancements and plan and deliver releases throughout each year• Technical lead for a team of 7 developers.

Developed client server application using VB and SQL, to query and update Access and Oracle databases. Customer engineers used application to reduce the costs of configuring an airplane during the selling process. Followed Object Oriented Design concepts during project.

• Developed and supported engineering applications, using C, Fortran, Oracle SQL, and DB2 on a RS6000 (Unix) and IBM (ISPF/TSO) environment. Worked directly with customer to define requirements and design user interface. Promoted the use of a structured design methodology throughout the lifecycle of the projects.• Analyzed stakeholder business processes and data to design & develop software solutions on a CAD/CAM platform in support of the Commercial Airplane sales and design engineers.

Processed medical claims as a claims processer and developed billing and payment systems as a Programmer Analyst.