Lori Mane Email & Phone Number

Westmont, Il, Us

South Holland, Il

Lake Zurich, Illinois

• Oversee the design and development of comprehensive training programs including corporate topics, leadership development, and compliance training• Facilitate leadership training programs• Conduct train-the-trainer sessions• Provide creative, effective classroom instruction to accommodate adult learning styles• Conduct internal audits to ensure accuracy in training tracking and reports• Compile statistical data and respond to audit requests• Evaluate employee development, performance and ensure timely completion of work assignments

Rosemont, Illinois

• Developed and managed the compliance training program for all staff, management, and board of directors• Performed compliance-based training needs assessments according to level of risk• Designed, developed, and facilitated compliance related training courses and materials including reference guides• Oversaw the eLearning Management System including user enrollment, access, reports, maintenance, and audits• Delivered targeted compliance training for new employee onboarding• Prepared and presented related reporting and documentation for compliance regulatory examinations, internal, and external audits• Facilitated instructor led training through classroom and webinar sessions• Performed follow-up actions regarding training issues with senior management

Burr Ridge, Illinois

• Facilitated classroom and webinar training sessions covering specified areas such as compliance, sales, policies, procedures, customer service, security, fraud, and miscellaneous computer programs• Administrated Learning Management and eLearning Management systems• Developed new and updated existing online training modules including compliance and new hire • Developed hard copy and online training manuals for multiple areas of subject matter

Charleston, Illinois

• Coached team with focus on compliance, sales, and customer service• Continuously mentored and motivated branch team and peers with regard to coaching and management techniques• Accomplished in employee recruiting, retention, and relations• Maintained responsibility for day-to-day operations including branch vault and teller balancing, approval of teller transactions, daily balance and maintenance of four ATMs, and branch opening and closing procedures• Processed daily branch capture of all transactions• Audited branch processing including file maintenance, cash drawers, vault, monetary instruments, security, and random cash audits of other community branches

Mattoon, Illinois

• Trained account associates on compliance, marketing, sales, and product lines• Created and implemented multiple online compliance training programs for retail staff• Developed multiple training manuals in different subject matter, in both hard and soft copies• Drafted job aids for retail banking departments• Conducted in-person new teller hire training. Trained all programs including but not limited to WinTeller, Premier Navigator, Premier Director, Harland Check Printing, and American Express.• Facilitated one-day in-person workshops bi-monthly for Teller and Personal Bankers with focus on compliance, sales, policies, security, fraud, procedures, and computer programs• Administered annual Individual Retirement Account seminars• Coordinated annual bank-wide security training with Bank Security Officer• Developed and monitored policies set forth in the Customer Service Handbook and Safe Deposit Box program

Bachelor Of Science (B.S.), Education

Computer Applications Specialist, Web Page, Digital/Multimedia And Information Resources Design, Microsoft Word, Excel, And Powerpoint, 4.0