Lori Marie Ramirez Email & Phone Number

Florida, United States

Plantation, Florida, United States

Key Responsibilities:Leadership and Team Management: Lead a team of systems analysts, providing guidance, mentorship, and support to ensure the successful execution of projects and initiatives. Foster a collaborative and high-performance culture within the team.Strategic Planning and Execution: Develop and implement strategic plans for system solutions aligned with organizational goals. Identify opportunities for system enhancements and optimizations to drive efficiency and effectiveness.Stakeholder Engagement: Collaborate with key stakeholders across departments to understand business needs, prioritize system requirements, and ensure alignment with strategic objectives. Serve as a trusted advisor on system-related matters.Communication and Incident Management: Ensure effective communication of business system issues, incidents, and resolutions to internal stakeholders and external partners. Proactively manage escalations and drive timely resolutions to minimize operational disruptions.Documentation and Analysis: Oversee the documentation, tracking, monitoring, and analysis of system-related issues, resolutions, and enhancements. Maintain comprehensive records to facilitate ongoing system optimization and performance evaluation.Training and Development: Support the development and delivery of training materials for new business systems and functionalities. Collaborate with training teams to ensure effective knowledge transfer and user adoption.Vendor Management: Manage relationships with third-party vendors and service providers, ensuring adherence to service level agreements and driving continuous improvement in system solutions and support services.Risk Management: Lead risk management activities to identify, assess, and mitigate project risks. Implement proactive measures to minimize disruptions and ensure the successful completion of projects within scope, budget, and timeline constraints.

Plantation, Florida, United States

Participate in New System Discussions: Engage actively in discussions to design business rules and operational guidelines for new systems. Collaborate with cross-functional teams to ensure alignment with business objectives and user requirements.Communication and Incident Management: Effectively communicate business system issues, incidents, downtimes, and software releases to relevant internal stakeholders and external partners. Coordinate with technical teams to expedite resolutions and minimize operational disruptions.Issue Resolution and Escalation: Drive timely resolutions to business system issues by identifying critical technical challenges and escalating them appropriately. Employ problem-solving skills to mitigate risks and ensure seamless business operations.Documentation and Analysis: Document, track, monitor, and analyze resolutions and enhancements for all business systems and associated applications. Maintain comprehensive records to facilitate ongoing system optimization and performance evaluation.Training Material Development: Support the development and delivery of training materials for new business systems and functionalities. Collaborate with training teams to ensure effective knowledge transfer and user adoption.Liaison with IT Partners: Serve as a primary liaison to Information Technology partners and external IT teams. Keep stakeholders informed of operational updates, system enhancements, and changes to ensure alignment with strategic initiatives.Support Special Projects: Provide support for special projects and assignments related to system enhancements, upgrades, or migrations. Contribute expertise to cross-functional teams to achieve project milestones and deliverables.Risk Management: Perform risk management activities to identify, assess, and mitigate project risks. Implement proactive measures to minimize disruptions and ensure the successful completion of projects within scope, budget, and timeline constraints

Plantation, Florida

Participate in new system discussions to design business rules and operational guidelines Communicate business system issues, incidents, downtimes, and software releases to appropriate internal and external partners for all business systemsDrive resolutions to business system issues by escalating and expediting critical technical issues impacting the business and operating partnersDocument, track, monitor, and analyze the resolutions and enhancements for all business systems and the related applications interfacing with the systemsSupport the development and delivery of training materials for new business systems and functionalityServe as a liaison to the Information Technology partners, and external Information Technology teams keeping these partners informed of operations and system-related enhancements and/or changesSupport of special projects and assignmentsPerform risk management to minimize project risks

Miami/Fort Lauderdale Area

- Maintain and prioritize backlog items, including bug fixes and small enhancements- Work with specific departmental system application of various development teams to ensure accurate translation of business requirements- Lead or participate in regular priority meetings to analyze workflow, understand the business flow and make recommendations- Identify and initiate action to implement new and efficient ways of translating business transactions in the system.- Evaluate requests from business units to determine current and future system capabilities and recommend changes to the system, taking into consideration the global impact of those changes- Create and follow the change control process and ensure proper methodology and implementation, including but not limited to: training, scripting, communication and implementation- Lead testing efforts by ensuring that issues are identified, tracked, reported on and resolved in a timely manner- Debug production reported issues and suggest manual workarounds- Provide customer service in person, via phone and email as appropriate- Assist in resolving production issues, including troubleshooting application issues- Assess and analyze existing processes and data to identify improvement opportunities and present findings toI also have experience and fluidity in the following applications/systems:- Seaware - Salesforce- Visual Studios- MSSQL Server - Fexco Novate Console - IBM Rational Team Concert- Clarity - ServiceNow

7665 Corporate Drive

• Identify client business unit's strengths and weaknesses and suggest areas of improvement.• Analyze current processes to create efficiencies throughout business areas. • Prepare documentation, gather and prepare enhancements to develop new system requirements.• Seek competitive research and prepare comparisons to present demo of systems to management. • Prepare gap analyses and make recommendations for the department.• Recommend reporting tools and work with colleagues in other Information Technology units to create reports or to utilize other internal or external technical resources. • Work with specific departmental system application of various development teams in order to ensure accurate translation of business requirements. • Lead or participate in regular priority meetings to analyze workflow, understand the business flow and make recommendations. • Identify and initiate action to implement new and efficient ways of translating business transactions in the system.• Evaluate requests from business units to determine current and future system capabilities and recommend changes to the system, taking into consideration the global impact of those changes.• Facilitate meetings to gather requirements with the business units using various elicitation techniques including but not limited to: interviewing, modeling and use case development.• Create and follow the change control process and ensure proper methodology and implementation, including but not limited to: training, scripting, communication and implementation.• Review and edit requirements, specifications, business processes and recommendations related to proposed solution.• Lead testing efforts by ensuring that issues are identified, tracked, reported on and resolved in a timely manner.• Assist in enforcement of project deadlines and schedules.

7665 Corporate Drive

• Coordinate a variety of programs and activities to include meetings, workshops, etc.• Work closely with other colleagues to help in all BPM aspects.• Coordinate with members of the BPM team regarding tickets, projects, meetings, etc.• Prepare written materials such as reports, memos, and letters.• Process documents for the purpose of disseminating information.

5301 Nw 72 Ave

 Support company operations by maintaining office systems and supervising staff. Organize office operations and procedures. Prepare payroll Maintain records of financial transactions by establishing accounts. Post transactions. Gather and analyze data in order to provide recommendations for increased sales and distribution. Maintain inventory control. Catalog all vehicles serviced at the shop.

13125 Sw 72Nd Street, Miami, Fl 33183

 Coordinate a variety of programs and activities to include meetings, workshops, etc…  Perform record-keeping as well as clerical functions. Prepare written materials such as reports, memos, and letters. Process documents for the purpose of disseminating information. Handle inquiries from staff, parents, students, and community agencies in order to provide information or direction Handle social media accounts

28300 Sw 152Nd Avenue, Homestead, Fl 33033

• Answered telephones and took messages• Sorted incoming mail• Sorted and filed student registration folders• Scheduled appointments for administrators• Created PowerPoint's for South Dade Educational Center• Made purchase orders at the request of the administration• Updated payroll time sheets regularly taking the responsibility of turning in all time sheets accurately and on time• Performed data analysis and provided recommendations to achieve payroll collection and distribution goals.

8241 West Flagler Street, Miami, Fl 33126

• Answered phones, transferred calls and took messages• Created registration lists and organized weekly registration dates• Inputted registration dates into data system• Scheduled registration appointments with customers• Offered customers complete and attentive service and took action to correct any problems or difficulties encountered either in-store or online • Provided customers with explicit information and knowledge of products for health and safety reasons • Created specials purchase orders and holing orders at the specific request of the customer• Functionally operated a cash register• Operated services for online orders/ shipments• Stocked service areas with products and supplies as required• Took inventory of items being received in receiving• Marked, tagged, and priced tags, clothing, furniture, etc...

8300 West Flagler Street Suite 121, Miami, Fl 33144

• Answered telephone calls and took messages• Sorted incoming mail• Scheduled appointments and inspections• Typed inspection reports and company letters

8191 Nw 12Th Street, Miami, Fl 33126

• Greeted and seated customers• Offered customers complete and attentive service and took action to correct any problems or difficulties encountered• Provided customers with explicit information on the preparation, ingredients, and cooking methods for various menu items• Prepared and served dishes at customer tables as required• Prepared checks that itemized and totaled meal costs and sales taxes• Prepared and placed orders for take-out options with the restaurant• Stocked service areas with restaurant supplies as required

Bachelor Of Science - Bs, Information Technology

Bachelor Of Arts (B.A.), English Language And Literature, General

Associate Of Arts (A.A.), English Language And Literature, General, 3.8 Gpa

High School Diploma, Graduate Top 15%

Activities and Societies: Key Club Member and President of the Florida Christian High School Band