Lori Massarella Email & Phone Number

Coatesville, PA

• Responsible for sales and customer relations, which consists of proactive outreach and support for distributors while effectively providing information that builds both trust and alliance.
• Prepare client quotations and order confirmations, while responding to all sales and customer inquiries and communication (pricing, production, etc.) via email and/or phone.
• Streamline the sales process with customers by providing service and timely response to customer needs, while following each order in its entirety, from quote to delivery.
• Handle cancellations or changes in sales orders and communicating the changes with the related departments.
• Update the customer and sales regarding status on orders and ensure the delivery commitment to clients is met.
• Follow up on deliveries with customers to ensure customer satisfaction.

• Supported division manager and sales staff, which consisted of maintaining bid lists, scheduling meetings, tracking orders and preparation of Word documents and Excel spreadsheets.
• Processed commercial equipment and controls orders in excess of a million dollars as directed by Project Engineers.
• Organized large seminars/conventions for customers, staff and management, which necessitated administration of food service, computer set-up and tabletop displays with additional responsibilities in relation to each.
• Processed invoices generated by suppliers, contractors and vendors and resolve accounts payable conflicts when necessary.
• Coordinated department files, records and processed shipments when required.
• Requested Certificate of Insurance and Payment and Performance Bonds for contracts when required.

• Developed an Administrative Manual when the organization needed essential information pertaining to administrative duties, which resulted in increased productivity. Distributed to all new admins as benchmark for.
• Supported division managers with organization of time, which consisted of scheduling routine and ad hoc meetings, updating calendars to reflect changes and insure that collateral was prepared and ready for presentation.
• Coordinated all office/pod moves from initiation to completion without disruption to daily business flow.
• Ensured company organization chart and directories reflected current business structure and employee support through on-going and proactive maintenance.
• Administered hardware procurement, which consisted of tracking computers for internal corporation of 200+ employees specific to dates of receipt, exchange, repair or return.

Associate Of Science, Business Management

Diploma, Academics