Complex Project Management Coordinator

• Salesforce evaluation and Knowledge feedback consultant.• Advisor and team lead, for Workflow Solutions Group for Flex scheduling.• Facilitated client and installer scheduling and communication.• Essential Functions and Responsibilities: Ensured Projects follow a consistent predetermined workflow established for their department. Contacted clients to initiate product delivery for the project as well as schedule necessary appointments. Ensured permits were obtained for applicable jobs/projects.• Remotely accessed store systems to support refund/rebill activities and track material orders as necessary. Maintained accurate records of all interactions and occurrences in relation to the client’s project.• Coordinated installation schedules with Installers and validated with clients. Resolved client , installer, and store issues. Managed multiple calls and/or tasks while working in a fast-paced environment. Assisted clients questions, managed, expectations, and efficiently worked multiple projects to completion. Efficiently used order management, project tools, and SOS order tools.• Results: successfully completed thousands of projects/installs requests for clients, businesses and organizations.

• Analyzed, evaluated financial data, and trends to determine impact on clients while aligning with company objectives. • Reviewed clients shipping practices to ensure contractual compliance. Provided compelling value proposals to potential and existing clients.• International broker for over 220 countries. Assisted, reviewed, submitted documents for international import as well as export transactions. • Managed over seven thousand small to medium businesses representing over $3 million yearly in revenue for UPS. Assessed, identified, measured, monitored customer’s business needs, and aligned account strategies to maximize profitability. Conducted competitive analysis of competitor’s offerings and strategies. • Completed troubleshooting for numerous software programs, various devices, and educated businesses how to correct IT integration issues. API creation, setup, and integration linking websites, social media apps, and business apps to link together with logistics account as well as their inventory supply chain. • Results were an increase in revenue from new businesses, onboard new customers, and maintained existing clients. Overachieved corporate profitability and cultivation objectives.Honors /Awards:Valuable Contributions to UPS Director's Volume and Revenue Per Piece GoldDirector's Volume and Revenue Per Piece GoldValuable Contributions to UPS

• Assisted businesses with wireless, entertainment, billing, accessory needs, and taught how to use products for best efficiency. • Mobile event sales expert conducted numerous events to deliver customer experiences that showcased best-in-class innovations and solutions. • Partnered with vendors, community officials, and internal business units for events or conferences which allowed to promote the latest technology and services for business and consumers.

• Worked cooperatively with school and district personnel to maximize the effective use of instructional technology to increase student performance. • Promoted the use of district approved instructional software and instructional management system information to plan effective use of technology in the classroom and computer lab. Planned, tested, and supported all technology enhanced learning spaces. • Remained current with educational research, trends, and best practice on instructional technology and shared with school and district personnel. Produced orders and maintained records and inventories of all computers, software, and related technologies. Maintained school web page where requested. Managed lab calendars and insure proper setup and preparation of resources for scheduled events and activities. • • Worked with school administration to provide leadership and direction in ensuring adherence to all district policies and guidelines regarding the care and use of technology resources. Provided technical and logistical support and training for computer-based assessments and instructional software. Worked with district instructional staff, technology staff, and school administrators and staff to maintain the security and integrity of the computer network. • On-site first responder to all technology support related issues. Worked cooperatively with other computer technicians to diagnose and correct hardware and software issues. • Communicated effectively with school staff, students, parents and administrators. Assisted classroom teachers with effective classroom and lab management skills. Assisted with creating an instructional environment that is conducive to learning for a technology enrich environment. Participated in staff development programs.

• Maintained a friendly and exciting environment encouraged employees to maintain the best customer service and troubleshoot or solved technical issues for various devices. • Taught wireless workshops to numerous businesses, created curriculum, and handouts for all workshops. Educated guest and employees in workshops about proper usage of their smartphones or tablets, assisted in downloading apps, explained various technical solutions, and demonstrate how numerous accessories or products can enhance business life. • In store trainer for solutions specialists and management sales teams, trained new experience specialist, educated team about various products, demonstrated products, and ensured all training required was complete. Professional Memberships and Activities: 08/2015: National Realtor Association Workshop, created presentation and brochures that were given to all the attendees.08/2015: As a team leader for ES investment day educated the group about different accessories, the importance of their knowledge about the various products, and the ability to verbally express the knowledge to their teams as well as customers increased overall sale quotas. 05/2015: Created presentation for Motivating Sales for Accessory of the Month that was adopted and implemented district wide. 03/2015: Developed an accessory binder which includes printable sales sheets to assist customers as well as employees that inquired further knowledge and understanding of various products to close the sale. Honors/Awards:•09/21/2015 Providing outstanding personal and team commitment to Verizon. Providing outstanding personal and team commitment to Verizon. 04/27/2015 MVP ES Investment Day Voted MVP for the Congaree & Woodruff Takeover for ES Investment Day 07/06/2015 Teamwork : Teamwork 12/30/2015 Contest for Strategic Adds : Contest for Strategic Adds 04/22/2016 Commitment to Verizon's Core Values 12/04/2015 Teamwork with the ES team

• As a mentor for Communities in Schools, collaborated with educators to set educational goals for each student, educated students how to use various parts of the media center to achieve their academic goals, and prepared students for standardized testing. • Resulting with an increase reading skills for students, all students increased mathematical performance, and successful educational obtainment for the academic year.