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Assist the Executive Director and ministry directors with all aspects of office management so their efforts can remain focused on providing ministry and missions to the school-age and incarcerated youth of the Denver area. This includes Salesforce Administrator, newsletter author and editor, travel coordinator, Mail Chimp administrator, and Human Resources and employee benefits manager.

Maintain and support applications in the Kronos Labor and Analytics Division implemented at client facilities across the United States. Day-to-day responsibilities include: • Deliver client support for Labor Analytics Division products and supported peripheral applications. • Perform client account management and be responsible for their day-to-day maintenance. • Demonstrate a positive, proactive and professional work ethic to customers and internal employees.• Provide functional, technical and domain product expertise. • Identify problems and determine their solutions through troubleshooting, documentation of step-by-step problem duplication, and testing of the solution. • Identify customer business requirements and develop successful client/server and web based application solutions for them. • Contribute to both the Knowledge Base and the Defect Tracking Database.• Provide end-user training on Visionware and Workforce Analytics applications.• Solicit contributions from customers to develop best solutions to maximize product use, benefits, and functionality. • Document support and QA processes. • Develop product and technical and working knowledge of associated applications such as Crystal Reports, Oracle, Microsoft SQL, SQL*Plus, and Networking essentials.• Actively seek to improve departmental processes, procedures and implement new company initiatives.

Maintain and support multiple financial and administrative applications as implemented at the facilities owned by or in joint operating agreement with Catholic Health Initiatives. Day-to-day responsibilities include: Provide second and third-tier technical support for Kronos Visionware. Visionware provides healthcare administration and healthcare industry frontline managers with tools to enhance staff planning, scheduling, labor productivity and overall service quality. Responsibilities included in support of the Visionware application are:Developing detailed interface and program specifications.Acting as liaison between Visionware and Lawson teams to define ZY611 interface specifications and coordinate conversion from Meditech payroll extract to Lawson payroll extract.Collecting periodic adjustments to budgeted productivity percentiles for 24 healthcare facilities, and creating update and insertion scripts to update necessary database tables for each facility.Providing end-user training on Visionware application.Creating and updating SOP documents for Visionware support and implementation.Creating and updating end-user and support analyst training documentation.Developing testing procedures and scripts for Lawson to Visionware interface.Coordinating the transition from implementation to production and application support. Developing scripts and forms according to required specifications.Documenting business and system processes and procedures through the use of industry standard process flow and flow charting techniques. Completing assigned tasks per defined project scope, timelines, and budgets for multiple, concurrent implementations. Tracking issues and resolutions while adhering to prescribed escalation procedures.

Created and managed the NetRegulus Customer Support Center, including management of day-to-day operations, from customer contact to issue resolution. Researched, evaluated, and implemented relevant tools to ensure successful operation of the Customer Support Center. In March 2006, implemented SalesForce.com web-based customer service support tool. Managed entire project from vendor evaluation and selection to implementation, migration, and customization. In July 2006, implemented a remote SalesForce.com application to provide Customer Support personnel 24-hour, real-time access to SalesForce, regardless of location.

Ensured overall quality assurance and validation activities of NetRegulus' suite of 21 CFR Part 11 compliant enterprise software solutions for quality and clinical data management. Managed a team of four quality analysts and provided oversight of quality assurance activities, in compliance with established SDLC procedures, relating to standard, out of the box products, as well as custom-developed solutions. Ensured validation resources were available as needed for multiple, parallel projects and that validation activities were in alignment with overall project plans and timelines.

Managed software user acceptance testing and validation activities to ensure that NetRegulus products and services met internal and customer requirements.

As NetRegulus was completing the initial release of a cutting-edge enterprise software product for the life sciences industry, developed standard product and services proposal documentation, responded to all requests for proposals and information, developed a Goldmine database for sales pipeline activities, and developed product demonstrations to potential customers.