Lori Niklason Email & Phone Number

Utilize previous experience in PMO to administer multiple aspects of the company’s PMO solution, including changing/updating user permissions and performing a weekly audit of the PMO Portal to ensure compliance. Efficiently upload invoices within 24 hours of initial receipt; enter PO requests/revisions into SAP in 24 hours. Provide comprehensive support to the engineering group by answering inquiries about the PMO Portal/process. Actively liaise with the PMO company to facilitate the implementation of improvements to the PMO Portal. Participate in strategy meetings for engineering to boost operations by discussing future productivity projects. Verify the accuracy of information and evaluate project workflows before the closing process.

Performed audits on POs and invoices between the Johnsonville PMO Project Management System and SAP Finance/Accounts systems reports by cross-checking entries in both systems for individual projects. Combined attention to detail and administrative expertise to identify discrepancies with individual vendor projects and develop recommendations on the required corrective action to efficiently resolve the discrepancy. Drafted project cost reports as Consultant Administrative Assistant; also attentively supported engineering investigations on insurance claims

St. Louis Park, Mn

Leveraged extensive management expertise in healthcare to provide strategic leadership across all daily operations of a specialty clinic, providing hands-on management and guidance to 150 employees. Enhanced operational quality and efficiency by playing a vital role on the management team to drive initiatives. Successfully contributed to developing both short and long-term organizational planning and strategy. Achieved departmental objectives by restructuring staff and establishing improved workflows and procedures. Took charge of 40 provider schedules in the Diabetes Department, handling all schedule maintenance activities. Gained a comprehensive knowledge of project management responsibilities while expertly leading multiple projects, clearly and concisely communicating with team members and tracking project progress. Established and articulated project scope to all related parties, identifying roles and positions as necessary. Facilitated all project deliverables and tracked deviations from the plan to take effective corrective action. Kept a close eye on project budgets and timelines to ensure that they were completed according to guidelines

Competently managed 150 provider schedules, setting up appointments and making changes where necessary. Fostered a supportive workplace and increased staff retention by hiring well-qualified employees, providing effective training, and proactively mentoring team members where necessary to facilitate development. Led a 15-member team and increased the call center response rate by 20% with a 30-second answer time. Enforced company standards and policies in conjunction with administering staff performance evaluations. Helped improve the organization of Rehab schedulers by creating a color coded call center schedule manual.

Minneapolis, Mn

Developed a steady-flowing talent pipeline by recruiting employees to entry and executive-level positions. Ensured that all candidates were qualified by interviewing candidates and compiling data to present to clients. Conducted follow-ups with hires and provided coaching to help them meet the client’s requirements.