KONICA MINOLTA MEDICAL IMAGING DIVISION, Wayne, NJ February, 2014 – May, 2016Customer Service - Repair CoordinatorReceive customer requests for repairs, create repair orders, and coordinate with the Repair Depot to facilitate and record the repair process from receipt to return of part(s). Process invoicing, inventory adjustments, and part ordering. Handle Customer Service follow-up and process updates in regard to customer inquiries. Maintain customer database. Assist Spare Parts department as needed, including processing orders, return authorizations, credit memos, claims and pricing requests.• Improved repair order turn-around time by 75%.

DATA MANAGER / ENGINEERING AIDE 2004 - 2013Maintained configuration and records of all technical documentation via database for Auditing purposes. Performed document control, proofreading, formatting, processing for approval and uploaded formal release to SharePoint for several concurrent multi-million dollar government contracts for delivery to Customer. Facilitated customer access to SharePoint database application, and managed all users. Customer Point of Contract to resolve problems and handle special requests.* Increased profits by delivering customer program documents on-time or ahead of schedule, enabling collection of 10% incentive fee. * Enhanced Process Improvement efforts by collecting and presenting Software Engineering Metrics in PowerPoint presentation, including embedded Excel graphs, to predict project health and view trending across multiple projects.EXECUTIVE ASSISTANT, President, Communications Systems Division 1999 - 2004Managed domestic and international travel arrangements, including processing of expense vouchers; maintained calendar and managed email; managed logistics for meetings and conferences, interacted with overseas locations, processed invoices and prepared monthly reports and presentations. Recorded weekly meeting minutes and distributed to team.* Ensured schedules were met by maintaining follow-up and reminder systems.

Prepared proposals, reports, correspondence and bulk mailings. Maintained product brochures and organized set-up for various trade shows. Performed various general office duties. Oversaw department administrators and delegated work as required.

Assembled proposals for submission, processed contract agreements with Sub-Contractors, prepared requisitions, invoices and bulk mailings.