Create a positive employee and member experience while improving engagement, member and employee retention: contribute to culture transformation and serve as a role model to all levels of staffDevelops all layers of Call Center leadership, delegates responsibilities and acts as a strategic leader•Lead operation to maintain key responsibilities including but not limited to recruiting, training, coaching, call monitoring, performance recognition and data trackingImplement leadership training and performance goals to direct report managers and/or supervisors in order to improve managerial skills and professional growthLeads people, coordinates and inspires team and achieves results under challenging circumstances

My grief counseling services for tragic events aim to provide individuals with the necessary support and guidance during their difficult journey of healing. Drawing from my personal experience of losing my husband of five weeks to a stray bullet 23 years ago, I understand the profound impact such tragic events can have on one's life. With empathy and compassion, I offer a safe space for individuals to express their emotions, navigate through the stages of grief, and ultimately find solace and hope in their own unique way. Offering authentic and sincere empathy is a uniquely natural attribute derived from being neurodivergent. What Rainman was to numbers, I am with emotions. I can help anyone grieving.

Acquired Active Secret Level Security Clearance.Manages daily call center operations.Identifies and addresses risk for mitigation purposes.Reduced site wide time discrepancies by 81%.Reduced site wide NCNS rate by 69%.Develops Operations Supervisors through Training Facilitation, 1:1 sessions, Meeting Facilitation, Consistent Daily Engagement and translated communications of current KPIs.Assist in recruiting and creates/sustains employment partnerships.Audits, Submits and Approves Time for 500+ employees.Experience in mass term end employment departures.Proficient in recruiting applications; Lever, Bamboo, Indeed and the Applicant Tracking System (ATS).Proficient in Bluewater Time Keeping System (TKS).Proficient in all Microsoft Office Applications.

Responsible for sales in USA & Canada. Maintain contact with distributors building relationships and placing orders. Go between for China operations and USA sales. Ensuring all aspects of quotes and orders are completed accurately and timely. Develops new business. Maintain product knowledge and works with production manager on all new product ideas and launches. • Launched our Direct to Business Non-Profit sector. • Increased sales 18% over target• Launched ASI Platform

Main responsibilities include providing complete end-to-end oversight of all sales and operations. Lead department managers to ensure teams meet their deliverable targets. Develop strong business relationships with both senior management and day-to-day contacts at established and newly developed international DMC’s (Ground Partners. Ensure that all new programs are properly administered and communicated to external customers and internal colleagues. Create and maintain all budgetary responsibilities for all 3 companies. • Developed Entrepreneurial Immersion Program with 400 Brazilian students. Worked directly with the Secretary of State for Brazil. • Redefined Global Tracks business plan/strategy to create a stronger much stronger ROI. • Created streamline processes for travel agency and agent commissions• Implemented all social media for all 3 companies• In process of developing 4th company that relates to all group types for business travel

Promotional Products supplier. We provide anything and everything with your business logo needs. We have our own factory and have partnered with a few hand picked exceptional factories in China. Deliver low costs and great products. Offering businesses the ability to buy direct from China without the worries.

Consulting service provides companies with strategic development and implementation of business plan for specific site(s), services and/or products. Emphasis on motivational team building that effectively supports client programs, products and services resulting in the development of superior customer service and high performance. Efficient & effective Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff techniques. Help in establishing goals to meet efficiency levels, sales targets, and quality assurance standards. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.