Lori E. Patrick

Lori E. Patrick Email and Phone Number

Director of Quality Assurance @ RedHelm
Boston, MA, US
Lori E. Patrick's Location
Greater Boston, United States, United States
Lori E. Patrick's Contact Details
About Lori E. Patrick

Experienced Client Service management with 20+ years’ international (EMEA, APAC) control of developing and managing Service Delivery teams including Network Operations Centers (NOCs), and IT-SEC operations with strong commitment to high margin growth and quality service delivery. Practitioner of ITIL and ISO practices fueled by strategic vision and strong leadership qualities. Highly motivated and driven to ensure strong margin coupled with the highest quality organizational performance.

Lori E. Patrick's Current Company Details
RedHelm

Redhelm

View
Director of Quality Assurance
Boston, MA, US
Website:
redhelm.com
Employees:
318
Lori E. Patrick Work Experience Details
  • Redhelm
    Director Of Quality Assurance
    Redhelm
    Boston, Ma, Us
    View
  • Redhelm
    Redhelm
    Boston, Massachusetts, United States
    View
  • 1Path
    Vice President Of Central Services
    1Path Jun 2022 - Present
    Atlanta, Georgia, Us
    Provide leadership to continuing development and implementation of strategic growth plan, advancing 1Path's mission and objectives. As a team, we continue to increase revenue, profitability, growth!
    View
  • 1Path
    Director, Client Succes
    1Path Sep 2019 - Jun 2022
    Atlanta, Georgia, Us
    Development and delivery of inceptive technical specialist framework for the US. Creation of Key Performance Indicators (KPIs) and other quality metrics to ensure timely problem resolution coupled with outstanding client satisfaction.
    View
  • Navisite
    Managed Cybersecurity Process Development
    Navisite Jan 2019 - Jun 2019
    Andover, Ma, Ma, Us
    Development and implementation of key operations strategy supporting cyber security-related services and policies. Directed the creation of cloud-based Security events and ITSM content, directly lowering MTTR by 20%. Partnered with leadership in Sales, Security & Compliance, and Service Delivery to ensure proper support and adoption of operational security policies, processes, and procedures. Responsible for delivering measurable, consistent, and desirable outcomes.
    View
  • Ntt Security
    Vp Customer Service Management
    Ntt Security 2013 - 2017
    London, United Kingdom , Gb
    Responsible for planning and deployment of international business strategy to improve service framework and delivery for NTT Group companies. Developed and implemented key enterprise client programs based on ITIL best practices. Designed and managed SaaS support processes, and metrics (KPIs) focused on revenue growth and client retention. Successfully deployed advanced client management lifecycle program.
    View
  • Integralis
    Vp Services Operations
    Integralis 2008 - 2013
    Keysborough, Victoria, Au
    Responsible for the design, development, and deployment of a multi-national Global Risk Operations Center to support one of the world’s largest telecommunications companies. With locations in US, Central Europe, Nordics, and Asia, the services provided include comprehensive security and risk management for consumers, corporations and governments.Additional areas of responsibility include P&L tracking and analyses for Professional Services Department, and transitional support for new clients.
    View
  • Neohapsis, Acquired By Cisco 2014
    Vp Managed Services
    Neohapsis, Acquired By Cisco 2014 2006 - 2008
    Was recruited to spearhead a successful integration of the assets, product lines and customer base that were assumed as part of large-scale acquisition of several companies and product sets. Developed and managed to aggressive efficiency targets while maintaining strong customer satisfaction levels and minimal churn.
  • Ksr
    Director Global Operations
    Ksr 2001 - 2006
    Us
    Director of international operations including 24X7 NOC, Support Engineering, Project Management and Installation departments as well as controlling remote support offices located in Ireland and India. Provide strategy and direction for $10 million support business that includes high-demand Fortune 500 companies.
    View
  • Printrak, Acquired By Motorola In 2000
    Manager, Emea Technical Services
    Printrak, Acquired By Motorola In 2000 1994 - 2001
    Based initially in the US where duties included technical and business support. Promoted to international specialist and spent a total of 6 years in Europe managing a customer base that consisted of New Scotland Yard, Belgium Ministry of Justice, and the FBI among many others.

Lori E. Patrick Skills

Managed Services Integration Itil Professional Services Cloud Computing Information Security Network Security Data Center Telecommunications Strategy Program Management Information Security Management Disaster Recovery Pmp Microsoft Exchange Management Virtualization It Management It Operations Windows Server Business Continuity Service Delivery Customer Relationship Management Information Technology Vendor Management Technical Support Computer Security System Deployment Itil Certified Software As A Service Saas Strategic Partnerships Customer Service Itil Process Implementation Sox 404 Customer Experience Management Customer Experience Transformation Architecture Security Architecture Design Active Directory Security Firewalls Juniper Ips Network Architecture Checkpoint Vpn Pci Dss Architectures Virtual Private Network

Lori E. Patrick Education Details

  • Southern New Hampshire University
    Southern New Hampshire University
    General

Frequently Asked Questions about Lori E. Patrick

What company does Lori E. Patrick work for?

Lori E. Patrick works for Redhelm

What is Lori E. Patrick's role at the current company?

Lori E. Patrick's current role is Director of Quality Assurance.

What is Lori E. Patrick's email address?

Lori E. Patrick's email address is lo****@****ail.com

What schools did Lori E. Patrick attend?

Lori E. Patrick attended Southern New Hampshire University.

What skills is Lori E. Patrick known for?

Lori E. Patrick has skills like Managed Services, Integration, Itil, Professional Services, Cloud Computing, Information Security, Network Security, Data Center, Telecommunications, Strategy, Program Management, Information Security Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.