Lori E. Patrick Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Atlanta, Georgia, Us

Provide leadership to continuing development and implementation of strategic growth plan, advancing 1Path's mission and objectives. As a team, we continue to increase revenue, profitability, growth!

Atlanta, Georgia, Us

Development and delivery of inceptive technical specialist framework for the US. Creation of Key Performance Indicators (KPIs) and other quality metrics to ensure timely problem resolution coupled with outstanding client satisfaction.

Andover, Ma, Ma, Us

Development and implementation of key operations strategy supporting cyber security-related services and policies. Directed the creation of cloud-based Security events and ITSM content, directly lowering MTTR by 20%. Partnered with leadership in Sales, Security & Compliance, and Service Delivery to ensure proper support and adoption of operational security policies, processes, and procedures. Responsible for delivering measurable, consistent, and desirable outcomes.

London, United Kingdom , Gb

Responsible for planning and deployment of international business strategy to improve service framework and delivery for NTT Group companies. Developed and implemented key enterprise client programs based on ITIL best practices. Designed and managed SaaS support processes, and metrics (KPIs) focused on revenue growth and client retention. Successfully deployed advanced client management lifecycle program.

Keysborough, Victoria, Au

Responsible for the design, development, and deployment of a multi-national Global Risk Operations Center to support one of the world’s largest telecommunications companies. With locations in US, Central Europe, Nordics, and Asia, the services provided include comprehensive security and risk management for consumers, corporations and governments.Additional areas of responsibility include P&L tracking and analyses for Professional Services Department, and transitional support for new clients.

Was recruited to spearhead a successful integration of the assets, product lines and customer base that were assumed as part of large-scale acquisition of several companies and product sets. Developed and managed to aggressive efficiency targets while maintaining strong customer satisfaction levels and minimal churn.

Us

Director of international operations including 24X7 NOC, Support Engineering, Project Management and Installation departments as well as controlling remote support offices located in Ireland and India. Provide strategy and direction for $10 million support business that includes high-demand Fortune 500 companies.

Based initially in the US where duties included technical and business support. Promoted to international specialist and spent a total of 6 years in Europe managing a customer base that consisted of New Scotland Yard, Belgium Ministry of Justice, and the FBI among many others.