Lori Ramey Email & Phone Number

Dedicated, well-organized management professional with background in planning, customer service and administration. Skilled at training others. Well-developed communication and problem-solving skills with the ability to resolve difficult situations under adverse conditions. Proven ability to develop and maintain customer relationships. EMBARQ CORPORATION, Fort Myers, FL 2006 - 2008Network Demand Planner IIDeveloped and administered forecasts utilized in creation of the capital budgets. Analyzed monthly/yearly results to identify significant events on how these circumstances impacted overall growth activities.•Produced forecasts that drove the economic decision on where to deploy high speed internet equipment •Collected/analyzed data input for the Planners/Engineers to develop projects with the latest network capabilities at a cost effective price.•Analyzed information on local growth, economic, competitor and marketing trends utilizing government/business officials, developers, publications and field visits.•Obtained/maintained new development information •Created maps/data from company’s mapping system for other departments to utilize for improving workflow within their departments. •Facilitated meetings with developers to determine new residential/business growth. SPRINT, Fort Myers, FL 1999 - 2006Supervisor Sales/Customer Service (2000 - 2006)Managed and developed new/experienced associates in establishing new accounts, treatment of accounts relating to billing issues, delinquent accounts, and the sales of Sprint’s products and services.Quality Assurance Analyst (1999 - 2000)Managed office headcounts, monitored in order to meet answer times, performed quality observations.UNITED TELEPHONE, Fort Myers, FL Sales/Consumer Service RepresentativeExamined customer’s accounts, informed customers of available products/services. •Selected/trained two service representative classes •Appointed as acting managerSpecialties: Liaison,Inter-departmental coordination,Data/Information, Expediting, Microsoft Office Suite, Training/Coaching, Marketing/Sales Coordination

• Network Planner Ii

  Embarq Communications

  Oct 1990 - Oct 2008