• Manage/administer the daily operations of the Knowledge Management Process for the Enterprise Technology Services (ETS) Department.• Develop and deliver institutional documentation and training in written, video, and webinar formats.• Develop Standard Operating Procedures, as well as Policy and Process documentation.• Develop and deliver internal weekly ETS communications and other internal communications.• Manage the auditing of ServiceNow inputs for security purposes.

• Knowledge Manager for ServiceNow, a cloud-based platform for automating IT management workflows. • Develop process and procedure documentation for internal training purposes.• Develop and deliver internal weekly ETS communications and other internal communications.• Manage the auditing of ServiceNow inputs for security purposes.

Successfully helped shape the new Master's Program in Industrial/Organizational Psychology at Meredith College and recruited the first cohort of students to the Program.• Managed the development of the new Master’s Program in Industrial/Organizational Psychology.• Successfully launched the Master’s Program with a full student cohort.• Developed policies, procedures, processes, and systems for new Master’s Program targeting adult learners.• Qualitative Social Science Research, including focus groups and interviews• Recurring Program presentation development and delivery.• Planned and coordinated Meredith College’s Annual Graduate School Workshop.• Managed program budget.

Course development, management and instruction for the Department of Anthropology, Sociology and Womens Studies. Acted as lead manager for several upper-level courses, including instruction (remote) to a global student base. • Developed the curriculum and all materials for college courses (content and curriculum development).• Served as mentor for new faculty and advisor for senior projects.

Technical writing and document production for a Federally-sponsored program that shares publications, grants, training, and conferences on criminal justice. • Conducted national and international criminal justice and criminological academic and government research.• Developed research reports, State and Federal reports, and professional material for the U.S. Department of Justice’s National Criminal Justice Reference Service.

• Managed $1.5 million in Federal funding for Lafayette’s Community Development Block Grant Program and Neighborhood Revitalization Projects.