Lori Rohde Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

• Designed and implemented custom configuration solutions for our business partners including Hybrid ELA, F5 Cloud Services, Aspen Mesh, and High Performance VE
• Provided CPQ Team with guidance around historical F5 business processes and program details
• Organized team building events for F5 CPQ Team such as “Morning Brew with CPQ” to keep remote team engaged with each other
• Coordinated QOR’s between F5 and our Oracle Customer Success Manager to ensure F5 was receiving the maximum value from Oracle
• Consistently represented F5 at Oracle’s Modern CX conferences, Seattle Customer Success Day, and Oracle Customer Advisory Board
• Managed consistent CPQ environment upgrades and refreshes

Seattle, Washington, United States

• Worked directly with system integrator CirrusOne to design and implement a custom CPQ solution
• Designed F5 CPQ configurators based on extensive knowledge of F5 sales’ needs and requirements
• Consulted with several Product Management groups to understand their requirements and gain their approvals for CPQ designs
• Supported CPQ worldwide as the sole full-time technical resource on the CPQ Team
• Trained Salesforce team on basic CPQ support to expand CPQ knowledge base and improve support for our internal customers

Colorado Springs, Colorado

• Operated and consulted on enterprise level planning project for Configure/Price/Quote (CPQ), including the vendor selection process
• Established a cross-departmental cadence and infrastructure to update the Salesforce Configurator resulting in an increase in deployments to one update per month vs once per quarter
• Supported F5 Global Sales Teams as F5 product, configuration, and Salesforce Configurator SME
• Developed and actively managed project plans, charters, schedules, risks, and resources to achieve project objectives

Seattle, WA

• Managed 165 PLA-CR/SDIM requests to completion, delivering over 1000 SKUs for fulfillment to F5 Sales, Channel, Product Development, Product Management, Sales Operations, and Revenue Operations
• Delivered Sales Configurator Platform Picklist Redesign Project to solve business continuity issue; project included the addition of Good/Better/Best into configurator; Platform Picklist Redesign also significantly.
• Managed all internal process and system changes related to Channel Pricing Project reducing North America’s distribution margin from 4% to 3.5%, including coordinating testing efforts in Salesforce.com
• Coordinated stakeholders cross-functionally to gather requirements and exceptions necessary to ensure successful SKU releases captured in PLA process; stakeholders include Channel, Product Development, Product.

• Collaborated with Sales Operations and IT in the creation of a Salesforce.com portal for distribution partners
• Managed onboarding of new Federal distributor Carahsoft, including training Carahsoft reps on F5 licensing, Channel programs, and product quoting
• Confirmed all North American distributors were in compliance with F5’s channel programs at all times
• Directed SKU management across the North American Distribution Channel including set up, maintenance, and deactivation
• Educated each distributor on current resources, including F5 Licensing rules, Product and Price Guide, Partner Resource Center, Salesforce portal, F5 Sales Accreditation, and Partner Pricelists
• Developed new procedures and tools for distribution and the F5 Distribution Team by working cross-functionally within F5

• Performed nightly batch update processing on IBM VSE mainframe
• Provided after-hours troubleshooting support in event of batch update issues
• Ensured all required reports were created, sorted, and distributed to their respective departments

--Helped train 3 new partners by helping complete learning modules, answer questions, and demonstrate skills--Met high customer and corporate expectations efficiently and precisely

• Operated as VSE and process SME during 14-month mainframe conversion project converting BankPlus' mainframe and banking systems from IBM VSE to SUN Solaris
• Performed all after-hours on-call support of the Data Operations Center
• Responsible for all curriculum and training for new Data Operations Center operators
• Ensured all procedures and documentation were up-to-date within department throughout duration of mainframe system conversion project
• Executed daily processing and system batch updates on the mainframe computer