Loretta (Lori) Rumage-Cain Pmp, Mba, Csm Email & Phone Number

Mclean, Virginia, Us

QA/QC consulting with Virginia on the modernization of their child support system vCHAMPS

Washington, Dc, Us

District of Columbia CSSD System Modernization - Business Analyst, Subject Matter Expert, Certification Specialist assigned to the District of Columbia Child Support Services Division System Modernization Project

Brookfield, Wisc., Us

Texas CSSD New System IV&V Certification SpecialistHawaii Integrated Eligibility New System Business AnalystNebraska Integrated Eligibility New System IV&V Project Manager Support

Mclean, Virginia, Us

Kansas CSSD Business Re-engineeringSubject Matter Area Expert, Business Analyst and Consultant working on the Kansas Business Process Reengineering project.  Reviewed existing system’s documentation and developed As-Is process models and related preparation guides for state review. Facilitated sessions with state SME’s to review and finalize the As-Is process models and related preparation guides. Updated As-Is process models and developing results document. Reviewed transfer system’s documentation in comparison with Kansas As-Is process models and developed Kansas To-Be process models with related preparation guide for state review. Facilitated sessions with state SME’s to review and finalize the To-Be process models and related documentation. Updated To-Be process models and developed results document Analyzed vendor contracts for BPR. Began development of the Organizational Readiness Methodology document.

Indianapolis, Indiana, Us

District of Columbia system Maintenance & ModificationAssigned to the District of Columbia DCCSES Maintenance and Modification Project, Washington D.C. - Currently working with the District wide child support enforcement computer system (DCCSES) to assure it continues to comply with current government policy, industry technology, and user needs. Working in various functions of the Child Support System to assure continued compliance with Federal and District Regulations as well as continually meeting the user’s needs. Some projects include Enforcement, Interstate, Intake, Establishment, ICR, FCR, CSENet, Court Interface, Customer Service and Scheduling. Support users when issues arise, working with development staff to resolve them as quickly as possible. React quickly in assessing situation and making decisions.Working with users to determine how new functionality will best meet their needs while remaining in compliance with Federal, District and Organizational Regulations and Policies.Writing the Business Requirements for packages to be included in each Release. Working with the Technical team during development to answer questions and assure the team is clear on the business requirements.Assisting the Quality Assurance Team with understanding and Writing Test Scenario’s and Specifications to test the package when coding is complete as well as understanding the data to be setup and executed. Working with the technical team to resolve any issues that surface and preparing the package for the Release.Train the users the week before the install. Support the users the week after the install.

Chesterfield, Mo, Us

KS KEES (Integrated Eligibility) Project, QA/QC PMAssigned to the State of Kansas KEES Project as a Quality Assurance/Quality Control Lead. Monitored defects daily for quality resolution and proper mitigation. Prepared weekly Defect Management Reports. Assured facilitation of defects and proper posture at all times.

Indianapolis, Indiana, Us

Assigned to the District of Columbia DCCSES Maintenance and Modification Project, Washington D.C. - Currently working with the District wide child support enforcement computer system (DCCSES) to assure it continues to comply with current government policy, industry technology, and user needs. Working in various functions of the Child Support System to assure continued compliance with Federal and District Regulations as well as continually meeting the user’s needs. Some projects include Enforcement, Interstate, Intake, Establishment, ICR, FCR, CSENet, Court Interface, Customer Service and Scheduling. Support users when issues arise, working with development staff to resolve them as quickly as possible. React quickly in assessing situation and making decisions. Determining what packages to include in each install. Working with users to determine how new functionality will best meet their needs while remaining in compliance with Federal, District and Organizational Regulations and Policies. Writing the Business Requirements for packages to be included in install. Working with the Technical team during development to answer questions and assure the team is clear on the business requirements. Writing Test Scenario’s and Specifications to test the package when coding is complete. Setting up data and executing the testing scripts when the coding is complete and placed in the test environment. Working with the technical team to resolve any issues that surface and preparing the package for the install. Train the users the week before the install. Support the users the week after the install. Most recently working with a team to convert data from IBM Universe File System to Microsoft SQL Database.

Working with the State of Missouri Department of Higher Education as a Business Analyst. Represented the business perspective during the beginning of a project to determine the feasibility of adding additional functionality to the Department of Higher Education’s existing system. Lead JAD Sessions with Users. Mapped out existing procedures and practices, both automated and manual. Documented all procedures and how manual procedures could be automated and interfaced with the existing automated system.

Pennsauken, New Jersey, Us

Worked as a part of the implementation team on the new statewide computer system (NJKiDS) to assure all Child Support workers were trained on the new system prior to converting. Emphasis on Financials.Wrote and updated system documentation, training materials, and Quick Reference Guide from Project Design Documents and system functionality. Educated users on Federal and State Regulations driving new functionality of Child Support system.Trained Judges, Law Clerks, Mangers and end users on new system and how to continue job functionality using new computer system. Primary focus on Financial functionality. However, I assisted in all system functionality as needed .

Pennsauken, New Jersey, Us

Assigned to the District of Columbia Child Support Enforcement Feasibility Study Team. Represented the business perspective during the feasibility study to determine if a new Child Support Computer system was needed and what would be the most feasibility option for the District. Led Joint Application Design (JAD) sessions with each department of the District's Child Support Agency to determine the business needs in a computer system. Wrote Business Rules based on user needs as determined during the JAD sessions and by Federal and District Regulations. Prepared a Gap Analysis to determine the difference between the existing system and various options for a new system. Worked with a team of technical and financial analyst to document the Feasibility Study process and results.

July 2000 to February 2008 Assigned to State of Nebraska CHARTS project.Worked with the maintenance and enhancement of the statewide child support enforcement computer system (CHARTS) to assure it continues to comply with current government policy, industry technology, and user needs. Supported the system as a Project Manager to assure continued compliance with Federal and State Regulations as well as continually meeting the user's needs in specific business areas. Some projects include Court Data, Enforcement, Interstate and Interfaces. Assured system specification documents are written properly and facilitate meetings and discussions with other business areas and developers to assure the best possible means of achieving a successful system. Worked directly with the development team to assure the code complies with the specifications and address issues that arise. Assured test plans are created and written as well as executed for integration testing and system testing preformed through both batch and online. Analysis issues to assure a successful resolution and data clean up as necessary. Query database to validate the data and results. Coordinated configuration management of all system documentation as well as coordinating the execution of all necessary JCL’s and other batch programs in order to properly system test the data and code. Worked considerably with the interface files and programs that share information with the individual counties computer system to assure accurate information is shared timely. Coordinated changes with counties computer system, tested, and analyzed the data converted into the state wide system. During conversion, assured validation of converted data. Provided on site support to users after new system was implemented. Coordinated communication between project staff and the end user to solve any issue that surfaced after conversion.

July 2000 to February 2008 Assigned to State of Nebraska CHARTS project.Worked with the maintenance and enhancement of the statewide child support enforcement computer system (CHARTS) to assure it continues to comply with current government policy, industry technology, and user needs. Supported the system as a Project Manager to assure continued compliance with Federal and State Regulations as well as continually meeting the user's needs in specific business areas. Some projects include Court Data, Enforcement, Interstate and Interfaces. Assured system specification documents are written properly and facilitate meetings and discussions with other business areas and developers to assure the best possible means of achieving a successful system. Worked directly with the development team to assure the code complies with the specifications and address issues that arise. Assured test plans are created and written as well as executed for integration testing and system testing preformed through both batch and online. Analysis issues to assure a successful resolution and data clean up as necessary. Query database to validate the data and results. Coordinated configuration management of all system documentation as well as coordinating the execution of all necessary JCL’s and other batch programs in order to properly system test the data and code. Worked considerably with the interface files and programs that share information with the individual counties computer system to assure accurate information is shared timely. Coordinated changes with counties computer system, tested, and analyzed the data converted into the state wide system. During conversion, assured validation of converted data. Provided on site support to users after new system was implemented. Coordinated communication between project staff and the end user to solve any issue that surfaced after conversion.

Assigned to Universal Underwriters, Overland Park, KS. Compiled industry information into a written document to be entered into the new CPCPS windows driven program, under development. Utilized the data entry as well as the entry process to analysis the accuracy and performance of the hardware and software related to the system. Recorded discrepancies in the Lotus Notes Database Problem Log to be used by coders and developers to evaluate and further develop. Re-tested the discrepancies in the development region prior to the code change being generated into the testing regions. Utilized Seque software's Silk recorder to record data entry that could be automated for later use as the region continued to be developed. Analyzed the data's reaction to the environment over an extended period of time using an Hourglass program to advance the date and time. Captured screen images for documentation and development support through the Snagit32 4.1 program. Recorded project related time in ABT Team Workbench. Utilized Excel, Word, Lotus, Extra, Connect, Access, Microsoft Outlook, and Windows Explorer to record, track, and enhance the responsibilities listed above.

Assigned to the State of Missouri MACSS Project June 1994 to August 1999.Assisted users with problems encountered while using the Case Management and the Financial Management Systems. Determined whether situation was created by a user error or a system error and what approach to take to correct it. Worked closely with the Developers to correct the situation if a coding change was necessary. Analyzed payments posted to the system, when potential problems occurred, to verify if the money distributed and disbursed correctly or not. If money did not flow through the system properly worked with developers to correct. If it did, worked with users to determine if there was an entry problem and if so, how to correct and prevent future happenings. Walked users through process of backing out a payment that had been applied incorrectly. Informed user's on how to release money that has gone on hold for any reason and how to do an override if they want to apply the money differently then where the system determines it should be applied. Provide customer service to users with the knowledge to check certain criteria for a case such as case and member status, member address, member employment, order, and obligations. Interpreted system specs, reviewed problems previously logged and PTRs as well as Spufied the database when necessary to verify data that has been entered into the system. Provided users with a solution so they could resolve the issue at hand. Trained users on how to look up information in the Quick Reference Guide and User Manual's. Systems used: MACSS system CICS, TSO, DR2, SPUFI, JCL, ACCESS, and WP. Materials used: Quick Reference Guide, User Manuals, Trainer Guides and Specs.

Assigned to the State of Missouri MACSS Project June 1994 to August 1999.Worked as part of a team to develop system training and support materials for The State of Missouri Child Support Enforcement computer system. Team lead on the development of User Manual formatting and compilation. Worked with team members to assure accuracy of the final draft. Conducted training seminars across the state for Child Support Enforcement Workers. Acted as a liaison between training efforts and system development to answer user questions and research potential system and data problems. Interfaced with Help Desk Personnel to assist in the resolution of system problems, training data base construction problems and determination of user error situations existed. Provided one*on*one On-Site Support at the office level with system users during data conversion to their new system. Helped county staff manage their conversion process. Worked with completed reports that had to be completed before and after conversion, worked with posting child support payments, bank account management and general child support financial and case functions performed at the office level. Team lead over the largest and final office to convert. Coordinated efforts of fifteen to twenty support staff assisting in conversion efforts as well as interacted with supervisors, state project team and project manager to keep everyone informed on how conversion was going. Business systems used: MS Word, Excel, Power Point and ADS Diagrammer.

Assigned to the State of Missouri MACSS Project June 1994 to August 1999.Tested the Missouri MACSS application during function test, systems test and regression test period. Responsible for writing and executing computer validation test cases and protocols, generating system development lifecycle documentation and other tasks as required supporting document management system projects. Interpreted System specs and tested system accordingly. Participated in function test, system test and regression testing. Function testing covered both case testing and financial testing with testing primarily assigned to the financial testing team. Participated in all phases of financial testing: collections, distribution, disbursement, and bank reconciliation. Worked closely with developers to resolve issues that may have arisen with a particular test in all phases of testing. Worked with IEF Case Tool, IBM SPUFI, JCL, DB2, CICS, TSO, MS ACCESS and Hourglass.

Master Of Project Management (Mpm), Certification Of Information Technology, Project Management

Master Of Business Administration (Mba), Master Of Business Administration And Human Resource

Bachelor Of Science (B.S.), Business Administration With An Emphasis On Accounting, Computer Information Systems, And Management

Leadership - City Government Politics