Administrative management professional with several years experience in the packaged goods and telecommunication industries. An effective and creative problem solver with excellent organizational, interpersonal and communication skills. Interacts competently and comfortably with clients and personnel at all levels.

Reported to the CEO, and interacted with all levels of management, from the CFO, CMO, COO, CTO, Call Centre Team and Human Resource. Provided direct assistance to CEO and CTO; responsible for the overall management of the office, including facilities and building management. Team lead in the office expansion/renovation project; coordinated with contractor and other trades; keeping within dictated budget, selected and ordered furniture for office space. Human Resource support – post jobs and screen, set up interviews, prepared and presented offer letters, onboarded new employees, managed employee exits; communicated new procedures and processes. Member of Health and Safety Committee; member of the Social Committee.

Managed all activities for employees taking on international assignments; directed and guided employees on visa and country requirements; managed transportation and accommodation in offshore countries. Managed all contract preparation, salary, bonus, and per diem. Coordinated monthly calls with travellers, document and share with key stakeholders; managed travel alerts; collaborated with stakeholders and team to streamline process resulting in improved delivery of services.

Supported Sr. Vice President - scheduled meetings and appointments, coordinated travel arrangements, prepared reports and presentations, managed department communications, planned and executed department meetings onsite and offsite. Managed customer escalations; coordinated HR and facility requirements. Member of transition/move team for office relocation.

Manage collaborative meetings through personal interaction, leadership and presence. Documented and captured work accomplished in real time record and delivered to meeting participants at the end of session in a web format. Facilitated/manged environment through music, lighting and appropriate facilitative changes.

•Managed SMB initiatives -- working with BCH partners to cross-sell products and services across BCH affiliates to the SMB market. •Managed a 20-member Customer Advisory Council for SMB business customers and organized customer events. • Managed Showcase Ontario – Led the planning and development of Bell Canada booth. Coordinated and facilitated planning meetings with expanded team. Documented minutes/action items, and followed up with team members to ensure tasks were managed to achieve the best results. Prepared and distributed project report.