Lorisa Long Email & Phone Number

Manchester, Nh, Us

Lorisa Long is a tenured professional with a diversified skill set in operational management and HR, currently serving as the owner and CHRO, Director of People and Culture, and Advisor at Forward Thinking Solutions, LLC. In this multifaceted role, she strives for each client to achieve their company's strategic initiatives by overseeing legal matters, and fosters a positive, inclusive corporate culture. With a keen understanding of people management, employment law, and strategic planning, Lorisa plays a pivotal role in the company's growth and success. Prior to founding Forward Thinking Solutions, Lorisa held various leadership positions in legal and HR departments, honing her expertise in these fields. She is a strong advocate for diversity and inclusion in the workplace and is committed to creating an environment where everyone feels valued and heard. Lorisa's innovative thinking and commitment to excellence continue to propel each and every client she helps with Forward Thinking Solutions, LLC

Salem, New Hampshire, United States

Oversee and manage the customer service and compliance for all staff and stakeholdersInitiate, manage, oversee and complete special projects from beginning to end, including but not limited to licensure procedures, inner office facilitation, communications, new directives and staff impacting programs and benefits as well as recruiting and onboarding initiatives.Oversee, update and continue to promote staff discounts, milestones and incentive reward programsManage a team of Human Resource staff, ensuring staff are following schedules, completing data entry and job dutiesWork with staff within departments to ensure workflow, procedures and upcoming licensure requirements are metGeneral office management including but not limited to, staff walk in requests for files, documents and inquiries, clerical and data entry for HRIS processing Utilizing software and programs to create and maintain data recording tools such as microsoft office, smartsheets, HTML intranet and HRIS systems.Recruit, Onboard and full cycle employees through licensing of employment

Worked closely with Clinic Director in managing tasks, Department managers and items as requested Researched, prepared, gathered and edited agendas and documents Company Wide announcement creation for training, safety, maintenance and new office protocols.Oversaw the director’s deadlines and ensured managers were following requested initiatives Assisted supervisors with equipment, budgeting, HR, acquisition forms, CEU training forms and reimbursement procedures. Managed office personnel needs for supplies, equipment, furniture, maintenance, IT issues or requests Assisted in the review of and implementation of HRSA requirements for funding of FQHCInitiated and created a call center pilot program for proficient and successful patient satisfaction within the reception department. Oversaw call center metrics and reporting to determine proficiency and FTE needs for multiple departments within the organization.

Bedford, Nh

Assisted HR with hiring, onboarding, training and quality assurance implementation for employee successTraveled to prospective clients, introducing Customer Service programs and applicable call center dataLiaison for customer service matters between contractor company expectations and client expectationsIncorporate CRM tactics for employee developmentWork with all account managers for quality and employee performance reviewsManaged team of six specialists and oversaw nearly 200 employees daily quality monitoringCreate and maintain informational job aids, announcements and training materialsCreated and ran employee incentive monetary programs and created and distributed company monthly newsletterResolved caller inquiries with an above average AHTAssisted callers with claims, COB, MAPD, MS and PS departments Experienced with private insurance product types and claims processing as well as Rx and dental coding

Education record

Master'S Degree, Project Management

Associate'S Degree, Marketing/Marketing Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General