Head Of Customer Success
Current
Jul 2023 - Present
AeroLeads people directory · profile
Lori Sarsfield Email & Phone Number
Head of Customer Success
at
FullStory
1 work email found
@imprivata.com
4 phones found area 415 and 617
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success
Location
Portsmouth, New Hampshire, United States
Company size
Who is Lori Sarsfield? Overview
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Quick answer
Lori Sarsfield is listed as Head of Customer Success at FullStory, a company with 145 employees, based in Portsmouth, New Hampshire, United States. AeroLeads shows a work email signal at imprivata.com, phone signal with area code 415, 617, and a matched LinkedIn profile for Lori Sarsfield.
Lori Sarsfield previously worked as Vice President, Global Customer Success at Imprivata and VP, Global Success Strategy & Programs at Uipath. Lori Sarsfield holds Ba, Ecomonics from Boston College.
Company email context
Email format at FullStory
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{first_initial}{last}@imprivata.com
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AeroLeads found 1 current-domain work email signal for Lori Sarsfield. Compare company email patterns before reaching out.
Profile bio
About Lori Sarsfield
A resourceful and highly insightful senior customer success and services leader specializing in the technology sector, with proven success in building, scaling and operationalizing customer success organizations in SaaS environments. Experience leading both CS operations and customer facing functions, with team sizes ranging from 10 to 60 people and ARR books from $200M to upwards of $900M, leveraging various types of coverage models.
Listed skills include Salesforce.Com Implementation, Business Requirements, Applications Delivery, Software Design, and 14 others.
Current workplace
Lori Sarsfield's current company
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Fullstory
11 roles
Lori Sarsfield work experience
A career timeline built from the work history available for this profile.
Vice President, Global Customer Success
Jun 2022 - Jul 2023
Vp, Global Success Strategy & Programs
Led the global program office for Customer Success, bringing together strategy and ops across the decentralized regional success teams.
Feb 2021 - May 2022
Regional Vice President, Customer Success
Managing a team of field success resources, primarily Success Managers, covering approx 350M in ARR and 3000 customers. Focused on driving renewal rates and product adoption metrics.
Feb 2017 - Feb 2021
Senior Director, Customer Success Scale Programs
Managing team of resources dedicated to defining the post sales customer journey and touchpoints, with a focus on scaling our customer success programs by leveraging customer data insights to deliver prescriptive, guided and automated journeys connecting customers with the right success service resources, content, and products/programs. Key program.
Feb 2014 - Jan 2017
Director, Go-To-Market Processes
Manager of team focused on improving the internal business processes and supporting technology for salesforce.com's go-to-market teams, including sales, renewals, and customer success teams.Key programs: Account Planning, Forecasting, Sales Reporting, Territory Assignment
Jun 2012 - Jan 2014
Solutions Delivery Manager
Delivery Manager in the enterprise professional services group at salesforce.com, selling and overseeing complex, global deployment projects. Met with clients to scope project implementation work; advised on timelines and cost for work; created Statements of Work for planned implementations; forecasted and moved services opportunities through the.
Mar 2011 - Jun 2012
Solution Architect
Professional services consultant in the enterprise services group at salesforce.com, responsible for implementing salesforce.com at our largest and most complex global customers. Primary project roles focused on application design and architecture - gathering business requirements and translating business processes to the salesforce.com platform, then.
Nov 2006 - Mar 2011
Senior Consultant
Innoveer Solutions
Experienced consultant with 6+ years in full-life cycle CRM implementations, specializing in Siebel CRM software (versions 6.x, 7.0x, 7.5x, 7.7x, 7.8x)Performed various roles on projects across many clients and industries including: Trainer, Testing Manager, Functional Lead, Project Manager, and Technical Developer (Siebel configuration)Business skills.
Mar 2004 - Oct 2006
Crm Project Manager
Managed the development, implementation, and deployment of Siebel modules for the sales organization with approximately 1200 users worldwide, specifically initiatives around data quality and Siebel Analytics. Interacted with end users to document requirements. Conducted gap analysis to determine areas of risk. Developed project plans and coordinated.
Aug 2002 - Mar 2004
Sales Operations Analyst
Primary responsibility was to support a sales region of approximately 200 people with an annual budget of $30M and annual revenues of $100M. Interacted daily with senior sales management to create and implement budgets, quotas, territory planning, and effective compensation models
May 1999 - Aug 2002
Team & coworkers
Colleagues at FullStory
Other employees you can reach at fullstory.com. View company contacts for 145 employees →
JT
Jessica Tali
Colleague at Fullstory
United States, United States
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AH
Anna Helmken
Colleague at Fullstory
United States, United States
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CD
Claire Deleo
Colleague at Fullstory
Atlanta Metropolitan Area, United States, United States
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EL
Ethan L.
Colleague at Fullstory
Miami Beach, Florida, United States, United States
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DC
Derrick Chappell
Colleague at Fullstory
Jupiter, Florida, United States, United States
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QR
Quentin Rios
Colleague at Fullstory
New York, New York, United States, United States
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JV
John Verrone
Colleague at Fullstory
Denver, Colorado, United States, United States
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DJ
Dan Johnson
Colleague at Fullstory
Portage, Michigan, United States, United States
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RD
Ranjit Dolare
Colleague at Fullstory
Mumbai, Maharashtra, India, India
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CF
Claire Fang
Colleague at Fullstory
Redmond, Washington, United States, United States
View →
Jessica Tali
Colleague at Fullstory
United States, United States
View →
AH
Anna Helmken
Colleague at Fullstory
United States, United States
View →
CD
Claire Deleo
Colleague at Fullstory
Atlanta Metropolitan Area, United States, United States
View →
EL
Ethan L.
Colleague at Fullstory
Miami Beach, Florida, United States, United States
View →
DC
Derrick Chappell
Colleague at Fullstory
Jupiter, Florida, United States, United States
View →
QR
Quentin Rios
Colleague at Fullstory
New York, New York, United States, United States
View →
JV
John Verrone
Colleague at Fullstory
Denver, Colorado, United States, United States
View →
DJ
Dan Johnson
Colleague at Fullstory
Portage, Michigan, United States, United States
View →
RD
Ranjit Dolare
Colleague at Fullstory
Mumbai, Maharashtra, India, India
View →
CF
Claire Fang
Colleague at Fullstory
Redmond, Washington, United States, United States
View →
3 education records
Lori Sarsfield education
Ba, Ecomonics
Boston College
Education record
Tewksbury
Education record
Tewksbury
FAQ
Frequently asked questions about Lori Sarsfield
Quick answers generated from the profile data available on this page.
What company does Lori Sarsfield work for?
Lori Sarsfield works for FullStory.
What is Lori Sarsfield's role at FullStory?
Lori Sarsfield is listed as Head of Customer Success at FullStory.
What is Lori Sarsfield's email address?
AeroLeads has found 1 work email signal at @imprivata.com for Lori Sarsfield at FullStory.
What is Lori Sarsfield's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 617 for Lori Sarsfield at FullStory.
Where is Lori Sarsfield based?
Lori Sarsfield is based in Portsmouth, New Hampshire, United States while working with FullStory.
What companies has Lori Sarsfield worked for?
Lori Sarsfield has worked for Fullstory, Imprivata, Uipath, Salesforce, and Innoveer Solutions.
Who are Lori Sarsfield's colleagues at FullStory?
Lori Sarsfield's colleagues at FullStory include Jessica Tali, Anna Helmken, Claire Deleo, Ethan L., and Derrick Chappell.
How can I contact Lori Sarsfield?
You can use AeroLeads to view verified contact signals for Lori Sarsfield at FullStory, including work email, phone, and LinkedIn data when available.
What schools did Lori Sarsfield attend?
Lori Sarsfield holds Ba, Ecomonics from Boston College.
What skills is Lori Sarsfield known for?
Lori Sarsfield is listed with skills including Salesforce.Com Implementation, Business Requirements, Applications Delivery, Software Design, Project Management, Software Project Management, Program Management, and Project Status Reporting.
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