• 20+ years in project/program management, education, and training • Project Management Professional (PMP) certified• Focus on ensuring expected deliverables are both on time and within budget• Capable of adapting to proprietary software• Extensive experience in project management • Experience in design, development, and facilitation of instructional programs• Able to think “outside the box” and outside the “comfort zone”• Heavy knowledge of program and operations management • Strong business relationship development skills • Decisive leader with the ability to make decisions under pressure and within mandated deadlines• Considered by peers to be a motivator and team builder• Dynamic presenter with a proven track record focusing on customer and client satisfaction• Managed training of new product launches and promotions for 3 call centers and “work-at-home” representatives on a nationwide basis• Focus in corporate training (both profit and non-profit) and higher educationSpecialties: Project/program management, presentation skills, instructional design, customer satisfaction, leadership, event management, facilities management.
Listed skills include Instructional Design, Customer Satisfaction, Program Management, Event Management, and 24 others.