Program Manager
Current Managed and controlled the planning, execution and delivery of the project deliverables by directing, facilitating, and coordinating all activities and resources that are project-related to ensure project deliverables are completed on time and within budget Built and managed strong relationships with project stakeholders, including internal and external customers and vendors Analyzed stakeholder expectations and maintained the relationships by keeping stakeholders informed of progress and issues to manage expectations on all requirements and deliverables Managed and communicated a clear vision of the project objectives and motivated the team to achieve them Coached and educated project resources to ensure full understanding of roles and responsibilities on the project and the processes by which the project will be managed and controlled Analyzed performance of the project against the baseline plan and made adjustments consistent with plan objectives Managed the overall implementation of software installs/upgrades to ensure client satisfaction Collaborated with stakeholders to analyze business needs Manage project plans to meet scope, time, and cost constraints Analyzed data and prepared reports outlining detailed action plans, continuous improvement Managed application to track technical support tickets and maintained adherence to project plan Worked closely with business analysts and programmers to track progress of functional and technical specs, test scripts, construction, unit testing, and QA testing prior to Go Live
