Lori Shaw Email & Phone Number

Washington, Dc, Us

Reston, Va, Us

Reston, Va, Us

Blue Bell, Pennsylvania, Us

As the Director of Corporate BD for Federal Civilian Services at Fulcrum IT, I support the companies mission/vision and growth forward through the management of Business Development and Capture for the Federal Civilian Sector providing Teaming/relationship management, process improvement, Capture, Proposal development and management, contract negotiations, marketing, and overall new business development. Developed the Fulcrum IT Services Cyber Security practice area, was awarded the Department of Education OCIO Information Assurance Services and Support BPA in 2011 and won the first two Tasks for Continuous Monitoring and Data Loss Prevention; designed The Fulcrum Informational Risk Management System (FIRMS) and corresponding Cyber Risk Dashboard (CRDB) which resulted in the award of the NRC CISO Services Task to create a Risk Management System and Dashboard. Captured the SEC EDGAR Modernization BPR contract worth $30M, DEA IT and Engineering Services worth $80M, Department of Transportation NHTSA Professional IT Services program valued at $40M, and Phase I of the Department of Energy Virtual Energy Sector Advanced Digital Forensics Analysis Platform (VFP) - Readiness Assessment/Gap Analysis program. Major accounts include the EPA, FTC, NRC, FDIC, SEC, FHFA, and Department of Education. Developed and implemented Shipley based BD and Capture processes, Gate Reviews, and Govwin Capture Management and Analytics for pipeline management.

Us

Manage 200-employee division to generate $55 million annual revenue; central role in developing managed call center and enterprise support solution practice; solution development, proposals, staffing, service delivery, contracts, customer satisfaction, and P&L for multiple long-term contracts.  Capture five year, $100 million SEC Infrastructure Support Services contract. Design outsourced managed service call center infrastructure to handle 25,000 monthly calls; implement Remedy IT Service Management suite, Cisco ICD, client portal, solution base, and disaster recovery capabilities; call center and enterprise solutions practice manager, and marketing materials author.  Orals presenter for ITS-EPA contract; central in winning seven-year, $24 million contract; consolidate 13 client-located help desks into Apptis Call Center; increase first call closure from 40% to 90% and customer satisfaction by 100%; achieve 100% award fee scores and exceed every contract service level agreement; develop business case templates, and task area security and connectivity plans; supervise 29 call center staff to provide desktop support and NOC administration; acquire EPA VoIP business. Capture five-year, $17 million FTC enterprise support desk contract; manage client site transition to Apptis Call Center in 45 days while increasing first call closure from 50% to 90%; consistently achieve 100% incentive fee scores; supervise 27 call center staff that provide desktop support, Web development, broadcast studio, and implementation support.  Manage seven-year, $30 million SEC Infrastructure Support-ISS contract; achieve 95% to 98% award fee scores; supervise 33 staff to provide help desk and desktop support, Windows and UNIX server administration, data communications, NOC, Web development, and VoIP support.  Consistently earn outstanding past performance references.  Project lead for CMMI and ITIL frameworks implementation for call center infrastructure.

Manage 15 network engineers to provide third tier engineering support for 5,000 end user network; resolve complex support calls; perform server and network infrastructure operation and maintenance; develop, test, and implement all network services; supervise contract reporting for tier 3 operations and support, including budget, timekeeping, staffing, reviews, and project scheduling and coordination.Assess, design, implement, and migrate 5,000-user WAN from cc:Mail DB8 to MS Exchange 5.5; conversion team project manager for 46 cc:Mail post offices to Exchange 5.5; deploy MS Outlook 2000 to 5,000 workstations; supervise 24-person implementation team. Deploy 1,700+ Dell workstations for SEC in three Washington, DC sites and 11 regional offices; establish, train, and supervise 14-technician team; collaborate with Dell and SEC IT leads to ensure successful migration of all systems.

Maintain Department of Education 7,000+ user WAN supporting cc:Mail, Lotus Notes, Microsoft Exchange, Outlook, and multiple scheduling applications; manage user accounts, create and support cc:Mail remote, cc:Mobile, RAS/Winframe, and Citrix accounts; support gateways and routers; establish new post offices; supervise staff of eight administrators. Upgrade and migrate 123 DB6 post offices to DB8 r6; migrate 7,000+ users from cc:Mail and Notes to Microsoft Exchange 5.5 using the Outlook 97 & 98 client interfaces.Integral to Exchange infrastructure assessment, design, implementation, and migration team; track, delegate, and satisfy customer service calls; troubleshoot user and network problems.

Support Department of Education 7,000-user CaLANdar and cc:Mail LAN.

Supervise accounts payable/payroll department; develop software systems to support company payroll, accounts payable, and general ledger functions; implement, maintain, and provide training for Microsoft windows peer-to-peer network.