Hospital Billing Administrator &CDM AnalystCertified 2017

Hospital Applications Expertise:Subject matter expert in Revenue Cycle Management software. Defect and enhancement management for Patient Accounting, Patient Processing, and Order Management software. Worked with internal and external customers and vendors. Performed scope analysis, collected requirements, produced requirement and functional design documentation, performed quality assurance testing, and tracked defects to resolution. Controlled project schedule with project team and customer meetings. Documented change requests and the response from the change control board. Provided on-site development support and education. Presented educational sessions at the annual customer user group meeting.Project Lead for re-designing statistical product, expanding the number of allowable insurance plans on a visit record, stand-alone financial product, contract management interface. Tracked defects for both individual projects and on a release level. Performed regression testing Performed integrated testing for multiple hospital software applications.Team Lead on integration projects that crossed internal software applications.Team Lead on projects that crossed internal and external vendors.Team Lead on internal HL7 interface software enhancements.Provided internal documentation and training.

Subject matter expert in Revenue Cycle, Patient Accounting and ADT integration software. Worked with customers to resolve software and hardware questions and issues. Held weekly customer conference calls to review and resolve outstanding issues. Coordinated scheduled software delivery and release upgrades. Provided on-site customer support and education. Transitioned new clients from the installation group to the support/development group. Presented educational session at the annual customer user group meeting. Defect management and Enhancement management for Patient Accounting, Patient Processing, Order Management and HL7 Interface software.Provided internal along with external documentation and training.

Responsible for researching and resolving application issues for clients.Provided on-site support and education.Designed, created, and implemented enhancements to the software,Wrote internal and external documentation.Provided internal and external education.

Supervised a staff of 10 customer support personal. Resolved software and technical issues for client hospitals. Provided onsite support when needed.