Lori Small Email & Phone Number

Nationwide

As Senior Executive Assistant, my importance to this company is based on my:-Time management skills-Computer literacy skills-Organization skills-Resourcefulness-Decision-making skills-Strategic planning skillsI am the Executive Assistant to the Owner for all administrative duties in this business. PC&S was created for clients who discuss owning a business or wanting to expand a current business. Understanding structures and systems in order to manage gross and net margins, and all of the moving pieces, including problem-solving.• Management Consulting -the practice of helping organizations to improve their performance which may include, however, not limited to: investments, expansion and systems. • Seminars and Training – specified training, action training and coaching• Franchising - navigate the structures and systems and all of the moving pieces of the franchising puzzle.Skills: Administrative, computer skills, MS Office-Word, Excel, PowerPoint, CRM, goal setting, leadership, strategic planning, organization, detail-oriented, relationship-building, customer service, ZOOM, time management

Pennsylvania

• Was an integral partner with developing systems and structure for sales of asphalt rejuvenation. • Prospected and cold-called large scale private communities across the U.S. to conduct a presentation for their Board of Directors to be educated on asphalt rejuvenation. Business grew from $750K to over $3Million in this vertical.• Recruited and trained personnel, (callers & sales people), to establish meetings and sales to continue its growth in other verticals.Skills: Cold-calling, B2C, administrative, computer skills, MS Office, CRM, management recruiting, interviewing, hiring, training, goal setting, leadership, strategic planning, organization, detail-oriented, relationship-building, customer service, ZOOM

Marriottsville, Md

• As a sales outsourcing company, we had contracts to fulfill to hire sales professionals and managers for multiple industries nationwide; I managed the recruiting department to meet the requirements of our clients’ contracts• Created structure and procedures for the recruiting department• Trained new recruiters: the success of posting ads, searching for resumes through several resources, having productive appointment setting, CRM data entry to track all results, proper communication with hiring managers, to knowing the process all the way to the hire• Conducted interview training for productive hiring to the managers nationwideSkills: Management, recruiting, hiring, training, CRM, document development, sales, detail- oriented, administrative, computer skills, VOIP, relationship building, personality profiling, problem-solving, teamwork and interpersonal, effective communication, constructive reporting

• Co-created a recruiting call center where schedule coordinators set appointments for real estate managers across the U.S. to interview for potential hire• Trained schedule coordinators on productive appointment setting through building relationships with understanding personality profiling.• Assisted with the creation of a CRM designed for Recruit Tool to upload leads to call agents, track their feedback and productive follow-up until the hire• Researched, installed and maintained VOIP phone system so our callers could use an area code from the existing clients’ area appearing to be local• Trained clients’ managers on productive interviewing and hiring• Maintained 48 callers in office and 6 from home officeSkills: Management, training, recruiting, hiring, CRM, call center, document development, sales, detail-oriented, administrative, computer skills, VOIP, RJ45 interface, relationship building, personality profiling, problem-solving, teamwork and interpersonal, communication

• Established appointments and interviewed real estate agents to educate them on company structure and benefits encouraging them to transfer from their existing company to CBAR.• Strong relationship building and presentations were conducted• Recruited over 200 agents increasing production intake by $62Million and grew from 3 offices to 10 locations covering Central Arkansas• Acquired Chairman’s Circle Award from Coldwell Banker Corporate due to size & productionClient Services Manager• Created an in-house concierge program which allowed businesses to market themselves during our real estate sales meetings to earn the agent and their clients’ business• Went B2B to market this program to personally meet owner and show its benefits• 55 businesses joined bringing over $100k annual income to CBARSkills: Recruiting, interviewing, hiring, management, training, B2B sales, door-to-door, cold calling, administrative, computer skills, goal setting, strategic planning, organization, detail-oriented, relationship-building, event networking, CRM, MS Office, event planning

Phoenix, Arizona, United States

• Responsible for calling businesses to allow National Sales Trainer to conduct a presentation in their sales meeting that would demonstrate how to increase their sales by 30% in 120 days. Industries involved, however not limited to, were real estate offices, car dealerships, mortgage, title and insurance companies • Trainings were scheduled and a busy calendar was maintained for over 200 days of the year for trainerSkills: B2B sales, cold calling, scheduling, personality profiling, Skype, Hotmail calendar, organization, goal setting, strategic planning, leadership, effective communication, administrative, detail-oriented, computer skills

Westminster, Md

3M Commercial Graphics Plant CLOSED IN 1998• Ordered and maintained Panaflex® material used to manufacturer billboards• Prepared payroll to be processed at 3M Corporate • Data entry on all production orders• Worked with IT Department from Corporate to network our facility when first main frame computer was placed into officeSkills: RJ45 interface, data entry, payroll, basic accounting, WordPerfect, problem solving, administrative, computer skills, management, effective communication, detail-oriented