Lorissa R. Email & Phone Number

Oversee 16 welfare fund's enrollment processes of new employees and annual enrollment period, COBRA, and dental, vision and life insurance policies. Collaborate with cross-functional teams to identify process improvement opportunities and streamline eligibility verification procedures. Identify and resolve system and data discrepancies in eligibility.

Provided customer service to patients in person and over the phone, provided necessary paperwork, verified insurance information, scheduled and confirmed patient appointments. Maintained accurate records of patient treatment plans, medical histories, and financial transactions to ensure compliance with regulatory standards and internal policies, maintained.

Successfully oversaw daily operations and managed a team of 50 dental professionals and support staff. Implemented strategic plans to drive practice growth, enforced compliance with industry regulations, and led marketing and promotional activities. Oversaw financial management, including accounts payable/receivable and financial reporting, ensured.

Reviewed coding and processed dental claims to appropriate primary, secondary, and/or tertiary insurance company according to insurance guidelines. Accurately reviewed, reconciled, and posted patient/ insurance payments, both by EFT and check. Investigated and accurately resolved claim rejections, reducing insurance aging report numbers and simultaneously.