In a part-time capacity post-Covid, I balance this role with my freelance work while providing exemplary customer service at Beacon House Study Centre. As the receptionist, I handle diverse responsibilities, including administrative tasks, managing enquiries, and acting as an ambassador for the university. Given that Beacon House is the main address for the entire university, the role demands a high level of professionalism.As the first point of contact for prospective undergraduate and international students, I offer detailed information about courses and the university, ensuring a welcoming and professional environment. I coordinate with recruitment teams when required, to facilitate campus tours and support open day events. Additionally, I engage with students to address their enquiries and direct them to the appropriate departments for further support.Beyond general administration duties I conduct physical building inspections and complete detailed reporting as and when required by the Facilities Manager. I ensure the smooth operation of the reception area and study centre, supporting up to 400 students daily. My role includes ensuring the safety and security of the building, managing room bookings, and overseeing events and meetings.My commitment to high standards of customer care and effective communication is crucial in creating a positive and efficient experience for all visitors, students, and staff, thereby enhancing the overall reputation and efficiency of the university.

As Head of Brand Development & E-commerce of Petite Paw Prints, I am part of a passionate team dedicated to celebrating the cherished bond between pets and their owners through bespoke paw print charms created in fine jewellery. Our journey began with a shared love for animals and a background in design, evolving from kitche table business creating personal gifts into luxe brand commited to preserving cherished memories. We believe pets are integral to the home, and our mission is to capture their unique paw prints in quality fine jewellery, creating lasting modern heirlooms for style-conscious pet owners.I oversee the brand's identity and concept creation for jewellery design, ensuring each piece is crafted with care in our small atelier in the Birmingham Jewellery Quarter. Additionally, I designed and built the online shopfront and website, ensuring a seamless online experience that reflects our brand's values of quality and craftsmanship. I manage product photography, capturing the essence of each charm and conveying the story behind it.Using the ancient art of lost-wax casting, we uphold exceptional craftsmanship and ethical practices, ensuring each piece is British-made, independently tested, and hallmarked in the UK. Our commitment extends to providing a personalised customer journey from the moment of order to the beautifully packaged delivery, ensuring every paw print charm is a modern heirloom in the making.

Founder of UK lifestyle blog Wild & Grizzly, where mama meets cool. http://wildandgrizzly.com For lovers of style, design, interiors and travel, while exploring the wilds of motherhood.In 2013, I launched Wild & Grizzly, a multi-award nominated family lifestyle blog that garnered over 201K followers at the height of my freelance blogging career. Initially a personal diary documenting my journey as a first-time mother, the blog evolved into a widely recognized online journal focusing on design, travel, and interiors. I collaborated with numerous prominent companies on sponsored posts, brand partnerships, giveaways, collaborations, and reviews within the travel, interior, and family sectors.In the travel sector, I worked with brands such as Eurostar, i-escape, Expedia, Airbnb, Mercedes Benz Germany, Mazda, Brittany Ferries, Visit Brussels, Wilderness Festival, Just So Festival, End of the Road Festival, Valleyfest, Love Dublin, Lovin Berlin, Canopy & Stars UK, Glisten Camping France, and Bristol Balloon Fiesta, among various national and international hotel brands and restaurants. In the interior design sector, I partnered with Pinterest, Habitat, John Lewis, Wayfair, Amara, French Blossom, Ercol, Made.com, Loaf, Living etc, Houseology, Grand Designs, Homesense, and British Gypsum.I also appeared as a guest speaker on panels across the country, covering topics from travel content to interior design and styling. Additionally, I led B2B workshops on brand identity and working with influencers, and freelanced in brand event management for events at notable locations such as The Shard and Sky Garden in London. Wild & Grizzly has been featured in various print publications, including Grazia Magazine, Very.co.uk Magazine, Oh Comely Magazine, Mother & Baby Magazine, Blogosphere Magazine, Style at Home Magazine, Bristol 24/7 Magazine, and Around the World Magazine.I still work ongoing with brands, both in the South West and nationally via Instagram.

Upon returning from an extended honeymoon traveling around Europe, I joined Bristol Old Vic as a Development Officer on a temporary contract during my pregnancy. In this role, I was instrumental in raising funds for various initiatives, working closely under the Development Director. I identified and engaged potential sponsors, cultivating relationships within the private sector to secure funding for productions and events. I also attended and hosted key business networking events throughout the city, which facilitated the identification of new partnerships.I developed tailored sponsorship packages for both local and national businesses, and worked on a friends scheme specifically designed to attract business partners within the city. Additionally, I devised and implemented initiatives aimed at attracting first-time attendees and fostering ongoing relationships with them. My collaboration with corporate hotels resulted in innovative theatre and dinner packages, as well as securing complimentary accommodation for visiting actors.

As the Marketing Manager at Spike Island Art Space, Bristol's international centre for the production and exhibition of contemporary art, I managed all aspects of marketing and communications. I led a team to ensure excellent customer service and administrative support across an 80,000 square foot former industrial building that hosts free major exhibitions, events, and engagement activities both on-site and online. I maintained a high standard of professional and courteous customer care for up to 400 internal and external contacts daily.My responsibilities included reviewing and implementing Spike Island's marketing and communications strategy, building, and maintaining a contacts database, and organising mailing campaigns with volunteers and paid staff. I was responsible for writing press releases, managing picture enquiries, and orchestrating press campaigns that secured features in high-profile national and trade media. I also managed the design and copy of all publicity materials as well as arts funding campaigns. My role extended to managing private events and I successfully implemented a strategy for corporate space lettings, achieving over £11k profit in the six months of operation. One of the highlights during my tenure was working on the marketing and publicity for an exhibition of new work by Turner Prize-winning artists Richard Long and Simon Starling. This marked the first time these acclaimed artists exhibited together, presenting site-specific works inspired by their interactions with the Bristol landscape.

At Laurence King Publishing, one of the leading publishers of visual arts, I worked alongside the marketing manager on campaigns and budgets for every title, implementing successful publicity initiatives and establishing a strong contacts database within the print and broadcast media. I was solely responsible for international press campaigns, ensuring features in high-profile print media, including national and trade press. My duties included writing press releases, handling press enquiries and picture requests, and creating and designing copy for sales material, and direct mail campaigns for the UK and US markets.I executed successful book launches and exhibitions at prestigious venues including Saatchi & Saatchi, Mother, The Fashion Illustration Gallery, The Stolenspace Gallery, and Exposure. I updated and maintained the company website and implemented new e-marketing initiatives. Additionally, I expanded and maintained databases of academics to promote the academic adoption of textbooks on the LKP list.In my role, I handled day-to-day relations, provided information and materials to LKP’s trade distributors, and presented such information at the bi-annual international sales conference. I upheld a high level of customer service by responding to queries from booksellers, direct mail customers, and individuals requesting information on the LKP list. I was also involved in the design and completion of the LKP stand at trade fairs in Frankfurt and London.

I was responsible for the successful running of three departments at the Islington branch and supervised a small team allowing me to establish and maintain events, grow business & academic accounts with a 15% year on year sales increase, alongside daily running of the store and supervising a team of up to 40 members of staff. The highlights of this multi-tasking role included arranging high profile author events such as Malcolm Gladwell, John Berger, Louis Theroux, and Tracy Emin.

Set Design assistant and prop stylist for high priofile fashion magazines including UK Vogue, Dazed & Confused, H&M Germany campaign and Optrix. I was responsible for researching and sourcing materials, researching locations, working with international photographers and campaign directors to achieve storyboard aesthetic, prop styling, set design and handling invoices and payments.

Skolavefurrin is the largest independent educational resource company in Reykjavik, Iceland. Short term freelance contract to develop text into modern day narratives, creating spoken narratives for the stories, researching text and dealing with copyrights, and assisting with blue screen studio recordings.