Lori Townsend Email & Phone Number

Tallahassee, Florida, United States

Transformation leader for Elavon Digital to adopt Product Model thinking. Coached and mentored API Product team to adopt product and design thinking. Improved stability and predictability of Scrum teams. Provided customized training sessions for a local and a distributed audience.

Greater Atlanta Area

Transformed organization using SAFe framework at Portfolio, Program, and Team levels.

Greater Atlanta Area

Remotely coached multiple teams for a fully distributed company (InVision) to establish foundational skills for continuous improvement.

Tampa/St. Petersburg, Florida Area

On contract with PricewaterhouseCoopers. Established the initial implementation of Scrum for a large-scale program with a distributed workforce transitioning from traditional waterfall methodology. Coached, trained and mentored people of all roles and levels of experience in Agile best practices.

Tampa/St. Petersburg, Florida Area

Served as Scrum of Scrums on a program within a larger scale program consisting of 35 scrum teams. Built and led a team of over 100 people on multiple scrum teams to deliver a new product offering for Nielsen Global Buy clients. Facilitated and educated teams on Agile engineering best practices, Scrum and Kanban; aggregated team goals and objectives into program-level goals and objectives; collaborated with other Program Managers to manage program level risks and dependencies; and tracked and reported status Program Portfolio Management and Global Business Unit Management. Served as panel member for Agile Center of Excellence and Council for Agile Community of Practice.

Tampa/St. Petersburg, Florida Area

Led three Executive Leadership Team sponsored projects. Responsible for planning and execution of projects using Agile Scrum, updating senior leadership through status reports as well as providing forecasts and tracking actuals against the budget.

Tampa/St. Petersburg, Florida Area

Program Manager for implementing best practice processes in software configuration, release and deployment. Developing an overall framework for improving the quality and stability of IT systems across the HPS environment.

Responsible for implementing ITIL framework by developing standards, governance and control, processes, templates, and training for the IT service organization. Includes defining, measuring, and reporting metrics against a baseline toward target goals. Also contributing as a key resource for Commission-wide process improvement (PI) initiatives. Duties include establishing PI organizational structure as well as working hands-on PI initiatives: creating process flow diagrams using MS Visio, identifying barriers to efficient process, analyzing and prioritizing barriers, establishing and measuring key performance indicators, recommending solutions, and forming and managing teams to address issues. Established standards, methodologies, governance and control, procedures, and training program for the Project Management Office (PMO). Recommended purchase of CA Clarity PPM and supported initial rollout. Created training curriculum for Project Managers, Resource Managers, and team members and trained employees on processes and use of Clarity. Responsible for administering CA Clarity PPM v13x and CA Agile Vision and defined controls to manage quality of data. Developed capability maturity model to provide a roadmap for continuous improvement. Continuing to cultivate strong relationships with CA Technology and supporting partners.Led multiple, highly visible integrated web and enterprise application projects to completion. Essential duties included initiating and planning projects, analyzing feasibility and providing cost, schedule, and resource estimates for proposed solutions, building project teams, providing weekly status on multiple projects, administering Sharepoint project sites, and presenting status to executives. Managed internal, contract, vendor, and offshore resources to form effective and highly productive teams. Standardized the use of HP Quality Center and Quick Test Pro to document and execute system testing

Selected for exclusive assignment at Marriott Vacation Club International to manage multiple projects related to the launch of a new business model initiated by Marriott International headquarters. Responsible for managing up to four multi-million dollar projects simultaneously. Duties included estimating and controlling project budget, sourcing plans, scheduling, communications with executive sponsors and all stakeholders, weekly status updates, meeting organization and facilitation and contributing to third-party contract negotiations. Successfully completed periodic project quality audits conducted by Marriott International personnel. Maintained close relationships with subject matter experts by assisting them in communicating complex business processes in order to discover, document, prioritize and manage requirements.

Responsible for delivering a world-class web marketing solution for Universal Orlando Resort (UO). Principal for all first release development activities and user acceptance testing (UAT). Collaborated with UO executives and staff to determine and document business requirements. Led the UO Marketing and Design staff in all activities including asset selection and acquisition, segment identification and profiling, online advertising campaigns, consumer profile and email acquisition, Akamai, and search engine optimization (SEO). Implemented Tridion content management system to manage and serve personalized content to specific market segments

Managed staff, budget, development, design, quality, documentation, and operations for all corporate software initiatives. Responsible for the P&L of a multi-million dollar department budget. Established policies and procedures governing controls for PCI, SOX, SAS70 and TSA Security and Privacy audits. Developed training programs, documentation strategy, risk assessments, and originated a quality assurance team. Cultivated strong relationships with critical clients through frequent and constructive communication. Guided the design and development of the publishing fulfillment industry’s premier business intelligence solution (SmartLink™) and global ecommerce web sites for leading publishers. Assisted in migrating external customer data into the SmartLink system.

Spearheaded the design and development of the Supplier Manager™ software used by more than 160,000 companies in 120 countries worldwide. Effectively used agile process methodology to develop product on time and within budget. Forged solid relationships with strategic business partners by establishing and leading the Supplier Manager User’s Group. Developed training programs for the Professional Services staff resulting in timely and effective implementations. Engineered and conducted sales demonstrations for prospective clients with a 100% success rate