Lori Townsend Email & Phone Number

Tallahassee, Florida, United States

Transformation leader for Elavon Digital to adopt Product Model thinking. Coached and mentored API Product team to adopt product and design thinking. Improved stability and predictability of Scrum teams. Provided customized training sessions for a local and a distributed audience.

Greater Atlanta Area

Transformed organization using SAFe framework at Portfolio, Program, and Team levels.

Greater Atlanta Area

Remotely coached multiple teams for a fully distributed company (InVision) to establish foundational skills for continuous improvement.

Tampa/St. Petersburg, Florida Area

On contract with PricewaterhouseCoopers. Established the initial implementation of Scrum for a large-scale program with a distributed workforce transitioning from traditional waterfall methodology. Coached, trained and mentored people of all roles and levels of experience in Agile best practices.

Tampa/St. Petersburg, Florida Area

Served as Scrum of Scrums on a program within a larger scale program consisting of 35 scrum teams. Built and led a team of over 100 people on multiple scrum teams to deliver a new product offering for Nielsen Global Buy clients. Facilitated and educated teams on Agile engineering best practices, Scrum and Kanban; aggregated team goals and objectives into.

Tampa/St. Petersburg, Florida Area

Led three Executive Leadership Team sponsored projects. Responsible for planning and execution of projects using Agile Scrum, updating senior leadership through status reports as well as providing forecasts and tracking actuals against the budget.

Tampa/St. Petersburg, Florida Area

Program Manager for implementing best practice processes in software configuration, release and deployment. Developing an overall framework for improving the quality and stability of IT systems across the HPS environment.

Responsible for implementing ITIL framework by developing standards, governance and control, processes, templates, and training for the IT service organization. Includes defining, measuring, and reporting metrics against a baseline toward target goals. Also contributing as a key resource for Commission-wide process improvement (PI) initiatives. Duties.

Selected for exclusive assignment at Marriott Vacation Club International to manage multiple projects related to the launch of a new business model initiated by Marriott International headquarters. Responsible for managing up to four multi-million dollar projects simultaneously. Duties included estimating and controlling project budget, sourcing plans.

Responsible for delivering a world-class web marketing solution for Universal Orlando Resort (UO). Principal for all first release development activities and user acceptance testing (UAT). Collaborated with UO executives and staff to determine and document business requirements. Led the UO Marketing and Design staff in all activities including asset.

Managed staff, budget, development, design, quality, documentation, and operations for all corporate software initiatives. Responsible for the P&L of a multi-million dollar department budget. Established policies and procedures governing controls for PCI, SOX, SAS70 and TSA Security and Privacy audits. Developed training programs, documentation strategy.

Spearheaded the design and development of the Supplier Manager™ software used by more than 160,000 companies in 120 countries worldwide. Effectively used agile process methodology to develop product on time and within budget. Forged solid relationships with strategic business partners by establishing and leading the Supplier Manager User’s Group. Developed.