Lori Sloan

Lori Sloan Email and Phone Number

Sr Contact Center Engineer + Small business owner @ CDW
vernon hills, illinois, united states
Lori Sloan's Location
Andover, Minnesota, United States, United States
Lori Sloan's Contact Details

Lori Sloan personal email

About Lori Sloan

Design, develop and implement call center solutions and applications including Contact Centers, IVR applications, and Unified communication solutions. Focus on delivering viable solutions by meeting or exceeding customer requirements.Assist in world-wide UCCE upgrade which includes design sessions, technical documentation, User Acceptance testing, implementation and post upgrade support. Train and mentor co-workers on complex UCCE and PCCE design and support of applications. Implemented complex contact center solutions that include courtesy call-back, post-call survey, precision queue routing and IVR applications. Work closely with business units and leadership to continually enhance their applications/products to the fullest potential. Work with business leaders to plan for disaster recovery; emergency shut-down solutions to keep business moving ahead. Specialties: UCCE/PCCE, ICM Scripting, CVP, UCM, CTI, complex contact center solutions

Lori Sloan's Current Company Details
CDW

Cdw

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Sr Contact Center Engineer + Small business owner
vernon hills, illinois, united states
Website:
cdw.com
Employees:
9446
Lori Sloan Work Experience Details
  • Locofit Studio
    Small Business Owner
    Locofit Studio Feb 2022 - Present
    Andover, Mn
    Small Business owner of Locofit Studio - Cycle and Yoga Studio.locofitstudio.com
  • Cdw
    Sr. Contact Center Engineer Consultant
    Cdw Sep 2019 - Present
    Greater Minneapolis-St. Paul Area
    View
  • Ymca Of The Greater Twin Cities
    Fitness Instructor
    Ymca Of The Greater Twin Cities 2007 - Jul 2021
    Andover, Ymca
    GroupX instructor: TurboKick, Latin Hip Hop, PiYO, Zumba, Boot Camp and R.I.P.P.E.D
    View
  • Teksystems
    Contact Center Engineer Consultant
    Teksystems Apr 2012 - Sep 2019
    Twin Cities
    Lead, design, develop and implement complex contact center solutions on the Cisco UCCE platform including Courtesy Call Back, Post Call Survey, Agent Greeting/Whisper, and 0utbound Dialer. Work with team to implement upgrade of hardware/software; new office implementation; and new contact centers. Work with customers world-wide to continue to enhance and grow their customer experience.
    View
  • Title Boxing Club
    Boxing Coach
    Title Boxing Club Jul 2015 - Mar 2016
    Coon Rapids, Mn
    Professional Boxing Training - without sparring. Awesome total body workout using 100 pounds bags where you gain strength and endurance. As a boxing coach, I lead group and personal training classes to sculpt and strengthen from head to toe. Check out www.coonrapids.titleboxingclub.com for more information and class times.
    View
  • Mn Ciptug
    Board Member
    Mn Ciptug Jan 2008 - Jan 2014
  • Ecmc
    Sr. Voip Wan Engineer
    Ecmc Oct 2009 - Apr 2012
    Design, Develop and implement new contact center solutions utilizing the CVP IVR platform and Cisco Outbound Dialer. Support FACS Outbound Dialer platform for a remote site and implement new outbound campaigns. Lead contact center engineer managing responsible for continually enhancing performance for both Inbound and Outbound contact centers. Lead disaster recovery procedures and work with internal customers to ensure satisfaction of services is always met.
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  • Haigh, Todd & Associates
    Ipcc/Ucce Contact Center Engineer
    Haigh, Todd & Associates Nov 2001 - Aug 2010
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  • State Of Minnesota
    Contractor - Ipcc Consultant
    State Of Minnesota 2001 - 2008
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  • Winstar Communications
    Technical Consultant
    Winstar Communications 2001 - 2002
  • Qwest Communications
    Account Consultant
    Qwest Communications Jun 1994 - Sep 2000
    View

Lori Sloan Skills

Ivr Unified Communications Cisco Technologies Voip Call Centers Routing Telecommunications Cisco Call Manager Wan Management Contact Centers Disaster Recovery Networking Ip Ccna Data Center Telephony Vendor Management Call Center Switches Cisco Cti Visio Sip Network Design Lan Wan Integration Vpn Troubleshooting Call Logging Routers Vmware Network Engineering Managed Services Security Wireless Network Administration Network Security Itil Servers Avaya System Deployment Mpls Cloud Computing It Operations Cisco Ios It Management System Administration Cvp

Lori Sloan Education Details

  • Metro State University
    Metro State University

Frequently Asked Questions about Lori Sloan

What company does Lori Sloan work for?

Lori Sloan works for Cdw

What is Lori Sloan's role at the current company?

Lori Sloan's current role is Sr Contact Center Engineer + Small business owner.

What is Lori Sloan's email address?

Lori Sloan's email address is lt****@****hoo.com

What schools did Lori Sloan attend?

Lori Sloan attended Metro State University.

What are some of Lori Sloan's interests?

Lori Sloan has interest in Piyo, Children, Bodyshred, In My Spare Time, Health.

What skills is Lori Sloan known for?

Lori Sloan has skills like Ivr, Unified Communications, Cisco Technologies, Voip, Call Centers, Routing, Telecommunications, Cisco Call Manager, Wan, Management, Contact Centers, Disaster Recovery.

Who are Lori Sloan's colleagues?

Lori Sloan's colleagues are Irena Vucicevic, Jody Vale, Melissa Mcclellan, Jose Aguillon, Rich B., Vishwanath Rajashekar Nargund, Jason Nielsen.

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