Lori Van Groningen Email & Phone Number

Des Moines, IA, US

Des Moines, Iowa Area

Coach, trainer, leader and advocate for a team of 25+ Member Advocates with an organization committed to reducing the overall costs of healthcare for the Members and Employer Groups we serve. Provide oversight, coaching and feedback to team members, relative to call quality, call metrics, attendance and overall performance. Create training programs for new.

Des Moines, Iowa Area

I officially started my own business in October, after three months of research and development. My primarily role is to book musical engagements for the bands that I manage. In addition to booking, I offer services such as branding, marketing, and other types of support that each specific band finds helpful to further their music career. This is.

West Des Moines, Iowa

Des Moines, Iowa Area

Des Moines, Iowa

Des Moines, Iowa Area

Responsible for recruitment, retention, & motivation of staff; design, development & deployment of a performance management system; coach, mentor & development advocate; identify root causes of organizational performance issues and recommend strategies to remedy the situations; ensure business decisions align with short-term & long-term strategic goals in.

Des Moines, Iowa

Team Leader:Effectively led a team of Customer Service Associates to meet established standards and goalsSolid reputation for coaching employees to improve and holding them accountable in a positive waySuccessfully led projects of all sizes, varying from small process improvements to large projects yielding significantly-improved.

HR Development Partner/Performance Consultant:Consulted with leaders with the goal of increasing leader and team effectiveness through guidance, suggestions and at times training solutions followed by a follow up planIdentified skill gaps and delivered solutions in the areas of soft skills and behavior development to increase leader effectiveness and.

Wellmark

HR Business Partner:Built effective partnerships with leaders to understand organization strategy; provided day-to-day support and guidance to leaders throughout the aligned divisionsProvided effective consultation and influenced decisions to meet business and organizational goalsFacilitated employee relations issues, including investigations, research.

*Provided leadership to a team of Customer Service Associates (15-20)*Responsible for all human resource functions and needs for the team, including recruitment, employee counseling, mentoring and employee development, disciplinary issues, compensation review and human resource policy administration.*Responsible for managing business and employee assets to.

*Supervised an employee base of 12 (up to 20) Loan Closers and Loan Closing Auditors.*Responsible for all human resource functions and needs for the team, including recruitment, employee counseling, mentoring and employee development, disciplinary issues, compensation review and human resource policy administration.*Responsible for solving complex customer.

*Managed an employee base of 35-40 individuals, with three separate functional teams. Three Supervisors reported directly to me, and I was responsible for mentoring those employees to become strong leaders and excellent motivators within the organization. *Responsible for the performance of the Enrollment Department, including the annual open-enrollment.

Manager - Membership & Enrollment:Managed an employee base of 35-40 individuals, with three separate functional teamsThree Supervisors reported directly to me/I provided mentoring to develop them into strong leaders and excellent motivators within the organizationCoached employees and monitored performance of the Enrollment Department, including the.

Des Moines, Iowa:*Lead and implemented process improvement initiatives based on projects identified by senior management.*Facilitated cross-functional teams, using the FOCUS PDSA process. *Performed a lead role in development of an Internal Job Fair, which provided an opportunity for employees within the company to learn about the roles and.

Visalia, California:Customer Service Manager (1996-1997)Quality Training/Auditing Manager (1993-1996)Process Improvement Specialist (1992-1993)Time Study Analyst (1991-1992)Claims Auditor (1990-1991)Team Leader (1989-1990)Claims Processor/Customer Service Specialist (1988-1989)