Lori Landelius, M.S. Email & Phone Number

* Develops and manages the Sharp Health Plan Customer Care training system to include the design and successful delivery of instructional materials, training manuals, and training schedules. * Trains all new and existing employees in effective customer service, systems, and operations. * Prepares and issues regular reports to document customer service.

Greater San Diego Area

* Develops and coordinates the Sharp Health Plan Customer Care training system to include the design and successful delivery of instructional materials, training manuals, and training schedules. * Trains all new and existing employees in effective customer service and operations. * Prepares and issues regular reports to document customer service training.

* Responsible for instructional design and ongoing program management to ensure overall training quality, including effective training administration, design and delivery* Provide skill training and education to clinical staff* Facilitate classroom training on subjects such as communication, leadership development, stress management, building effective.

• Recruit and train top quality brand ambassadors for approximately 5K events annually in the Chicago Metro market
• Supervise and manage over 240 Brand Ambassadors
• Successfully researched and launched web-based Event Staffing and Recruiting tool in order to improve event scheduling and staffing capabilities
• Develop and manage all Training and Development activities including New Hire, Brand, Staff Quarterly, and Leadership Development trainings
• Manage event execution through on-site event attendance and quality control methods
• Retain successful client relationships fostering business growth

• Managed all office operations and supervised administrative staff
• Managed full life-cycle recruitment for all open positions in the Chicago area
• Researched and attended recruiting events and job fairs to market career opportunities
• Developed strategic relationships with members in the community at networking events

Founded in 1999, SAVO is the industry’s only provider of collaborative Sales Enablement solutions. SAVO’s on-demand Sales Enablement platform maximizes the sales organization’s ability to communicate value and differentiation in clear, consistent and compelling ways. Combining proven sales and marketing best practices with award-winning technology, SAVO.

• Managed full life-cycle recruitment process hiring exceptional candidates from a high volume candidate pool in a fast paced environment effectively and inexpensively
• System administrator for Salesforce.com- generated sales reports and dashboards, tracked sales contracts, imported data, and trained new users
• Redesigned On-boarding process and realigned branding efforts with marketing
• Handled confidential information in an appropriate and professional manner

• Supervised and managed Cassidy’s Massage Clinic and Spa2Go
• Managed the schedules for the owner and over 20 therapists
• Developed training manual and trained new employees on organizational policies and responsibilities
• Recruited and interviewed job applicants and contributed to the selection process
• Assisted owner with marketing and promotions
• Conducted payroll using ADP

Ms, Industrial/Organizational Psychology

Masters Research Thesis on Intercultural Communication Competence

Bs, Psychology

Activities and Societies: Dance and Theater