•Managed the implementation of a Quality Control checklist for SoW documents and budgets, improving accuracy rates by 90% and reducing PO processing time, leading to higher client satisfaction.•Coordinated with 5+ therapeutic vendors to align client expectations with internal project teams, streamlining communication and improving project delivery timelines. •Achieved a 90% contract execution rate from study startup to final contract completion, enhancing project timelines and… Show more •Managed the implementation of a Quality Control checklist for SoW documents and budgets, improving accuracy rates by 90% and reducing PO processing time, leading to higher client satisfaction.•Coordinated with 5+ therapeutic vendors to align client expectations with internal project teams, streamlining communication and improving project delivery timelines. •Achieved a 90% contract execution rate from study startup to final contract completion, enhancing project timelines and stakeholder satisfaction.•Conducted comprehensive study-end cost reconciliations, ensuring financial accuracy and compliance with established protocols.•Maintained and organized study records in the eTMF, ensuring thorough documentation of executed contracts, SoWs, and study-related correspondence.•Reviewed, investigated, and approved 50+ invoices monthly within a 7-day turnaround, ensuring 80% adherence to payment deadlines, reducing late fees by 15%.•Implemented Quality Assurance protocols, ensuring 100% compliance with industry standards, which minimized compliance errors and improved audit readiness.•Conducted quarterly QC checks on 100+ executed contracts, ensuring 100% compliance with regulatory standards and completeness in the TMF, reducing audit discrepancies.•Resolved day-to-day vendor contract issues by collaborating with internal teams, cutting resolution times by 30% and enhancing vendor relationships, resulting in a 20% increase in contract accuracy Show less

•Developed and maintained site investigator protocol manuals to ensure clear communication and adherence to clinical study requirements.•Conducted site visits and facilitated monthly meetings with site managers, laboratory staff, and investigators to ensure smooth study progression.•Served as the primary contact for vendors and clinical sites, fostering effective communication tomaintain compliance with GCP and other regulatory standards.•Led research activities in… Show more •Developed and maintained site investigator protocol manuals to ensure clear communication and adherence to clinical study requirements.•Conducted site visits and facilitated monthly meetings with site managers, laboratory staff, and investigators to ensure smooth study progression.•Served as the primary contact for vendors and clinical sites, fostering effective communication tomaintain compliance with GCP and other regulatory standards.•Led research activities in accordance with Good Clinical Practice (GCP), adhering to Clinical Research SOPs and federal regulations.•Obtained detailed knowledge of all study protocol components through thorough review and analysis, ensuring a comprehensive understanding. Show less

•Managed a drug and alcohol testing program for a major client that complies with DOT regulations. •Managed a portfolio of accounts related to DOT drug testing programs, driving client satisfaction and program success.•Led a geographically dispersed team of 40 drug testing collectors across multiple states, ensuring efficient operations and adherence to compliance DOT standards.•Leveraged data analysis to identify opportunities for improved efficiency and profitability within client… Show more •Managed a drug and alcohol testing program for a major client that complies with DOT regulations. •Managed a portfolio of accounts related to DOT drug testing programs, driving client satisfaction and program success.•Led a geographically dispersed team of 40 drug testing collectors across multiple states, ensuring efficient operations and adherence to compliance DOT standards.•Leveraged data analysis to identify opportunities for improved efficiency and profitability within client accounts.•Developed and delivered training sessions and certifications to equip staff with in-depth knowledge of diagnostic products and procedures Show less

•Represented the company and departments within the company, fostered client engagement between Medtox, client base, laboratories and patients. •Worked closely with Business Development Sales division to qualify and establish inbound new customers requesting Medtox products and services.•Spoke with customers in a courteous, friendly, and professional manner using protocol procedures. •Inquired, clarified, and confirmed customer requirements and understanding of the solution… Show more •Represented the company and departments within the company, fostered client engagement between Medtox, client base, laboratories and patients. •Worked closely with Business Development Sales division to qualify and establish inbound new customers requesting Medtox products and services.•Spoke with customers in a courteous, friendly, and professional manner using protocol procedures. •Inquired, clarified, and confirmed customer requirements and understanding of the solution. •Performed issue identification, communication, and resolution for moderately complex customer issues. •Collaborated with peers in customer service management, support, and product teams.•Provided additional customer education and information as needed. •Participated in activities designed to improve customer satisfaction and business performance. •Performed administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Show less