Chih Han Y. Email & Phone Number

Kaohsiung City, Taiwan

Business Model Strategy PlanningAssisted in developing business strategies, securing NT$5 million in grants within a year, and managing the implementation of related projects.Service Model Design and ValidationDesigned and validated the school's service model, improving operational efficiency and user satisfaction.Design Awards AchievementLed the team to win multiple prestigious design awards within two years, including the Good Design Award, iF Design Award, Golden Pin Award, and Taiwan Design Best 100.Education Platform DevelopmentDeveloped a comprehensive teaching system, integrating teaching materials, lesson plans, and multimedia , enhancing both teaching efficiency and student engagement.Teacher Training and Educational PromotionRecruited and trained over 100 teachers in two years and facilitated animal-friendly education for over 5,000 participants, increasing public awareness of animal protection.

New Taipei City, New Taipei City, Taiwan

ESG Project ImplementationFacilitated the promotion of ESG initiatives, guiding the design team in developing innovative products that address social issues and sustainability goals.Design Awards AchievementLed the team to win significant design awards within a year, including the Good Design Award and Golden Pin Award.

Taipei City, Taiwan

Taiwan

Taipei City, Taiwan

1. Planned and facilitated international design conference.2. Leaded major user research and new service design project. Have undertaken projects from cross industry, including finance, travel, hospitality, research institute and technology.

1. Planned and executed customer behavior research in using self-service technology.2. Designed innovative customer service on social media channel to provide a holistic customer experience.3. Integrated conversational artificial intelligence program i to customer service to reduce the cost of customer service center and improve customer experience by multiple service channel and reducing waiting time. 4. Planned front-end service provider research and redesign future knowledge management system for customer service center.

Taiwan

Developed new service for a real estate company with the highest market share, including customer needs identification and service process improvement.

Taiwan

Developed new service for skiers and potential customer of ski travel.

Taiwan

Collected data for a cycling tour app, and assisted the application testing. Assisted a study on cycling tour and support in data collecting.

Master Of Business Administration (Mba), Service Science, 4.11

Thesis: Eliciting Customer Knowledge in the Fuzzy Front-End of New Service Development Coursework: Service Innovation, Service Marketing.

Education record

Graduate Exchange Program

Bachelor Of Fine Arts (B.F.A.), Theater Art

Activities and Societies: Tainaner EnsembleReceived Outstanding Student scholarship(top 5%), 2008, and West Bay Literary Award, 2006.