 Sales and service of State Farm Bank products, including deposit and loan products Processing payments, policy changes, and other customer service needs Resolving customer complaints, helping insured’s with the claims process, retaining current business and obtaining new business Inventory and ordering of supplies Training new team members Working with the agent to develop and utilize marketing strategies for all lines.  Proficient with Microsoft Office, including Word, Excel, Powerpoint, Access and Outlook.

Sales and service of property, casualty and life insurance

CND ShellacPro CertifiedCND Master Sculptor

 Customer Service Creating job aids that help representatives perform more efficiently Assisting Supervisor with reports for upper management and planning/coordinating team meetings.

 Trailing document requests and follow up Assisting Commercial underwriters with new business and renewal quoting, preliminary research and verification Commercial Lines Customer Service Personal Lines Inspection Review

 Sale of Medicare Advantage plans through inbound calls Outbound telemarketing Customer Service Assisting Supervisor with reports for upper management

 Respond to crisis situations by following emergency procedures Recognize and report security and/or safety violations Inmate supervision within the facility

 Sales and service of State Farm Bank products, including deposit and loan products Processing payments, policy changes, and other customer service needs Resolving customer complaints, helping insured’s with the claims process, retaining current business and obtaining new business Inventory and ordering of supplies Training new team members Working with the agent to develop and utilize marketing strategies for all lines. Proficient with Agents Ally, QNN, Sales Genie, Necho Marketing, CLM,NetQuote, Insuranceleads.com, AllWebLeads.com and Prospector Plus.  Proficient with Microsoft Office, including Word, Excel, Powerpoint, Access and Outlook.