Administrative Assistant to the General Manager of Sun Tran.

Provided administrative and clerical support to the Maintenance Department of Tucson’s Public Transit Agency. Prepared daily payroll sheets. Verified employee time cards to include accuracy of overtime, discretionary time off, late reports, miss outs, etc. Tracked all earned discretionary time off and sick time balances. Issued disciplinary letters in accordance with the code of conduct and the bargaining unit contract. Prepared and monitored bargaining unit work bids, holiday bids and vacations in accordance with strict and complex contract mandates. Tracked mechanic promotions and maintained department seniority list. Developed and maintained overtime tracking spreadsheets. Maintained employees uniform and tool allowance records and issued purchase orders.Processed and logged customer complaints, responding in a timely manner to the Customer Service Manager.Member of the Development Team for implementation of Sun Tran’s EMS, achieving successful ISO 14001 certification.Facilitated the development and installation of MAXIMUS Fleet Management software. Achieved status as “Super user” of FASuite assisting with training of all shop employees.Rescued a failing Warranty Program recovering over $75,000.00 in warranty claims.