Lorna Henderson Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Develops and executes the learning and development strategy, driving organisational growth and success.
• Implements comprehensive L&D initiatives, sourcing providers, creating engaging content, and ensuring accessibility and inclusivity.
• Collaborates with senior leaders to develop impactful development plans for departments.
• Produces reports capturing the impact of L&D activities for strategic decision-making.
• Builds and nurtures robust relationships with suppliers, effectively managing partnerships to ensure the delivery of high-quality learning and development solutions.
• Leads the onboarding activities, crafting and delivering induction events that equip new starters to excel in their roles.

London, United Kingdom

• Facilitates a variety of content through classroom training, one-to-one coaching, and digital channels.
• Designs and implements the onboarding program for new employees, ensuring the delivery of specific induction training programs.
• Supports the development of interns and graduates in their progression within the organisation.
• Communicates, influences, and builds relationships across the organisation, both internally and externally.
• Supports an innovative and learner-centered approach to delivery, considering all forms of learning such as peer-to-peer, blended, online, class-based, coaching, and mentoring.
• Plans and organises to work effectively within a project environment.

Guildford, United Kingdom

• Manage, develop, and implement comprehensive training programs for staff and volunteers.
• Continuously design and update training content to ensure its relevance and currency for staff and volunteers.
• Uphold Duty Management responsibilities, including maintaining cash control, responding to first aid needs, and ensuring safeguarding measures are in place.
• Oversee the recruitment process for the front-of-house team and effectively manage their performance.
• Create accurate, timely, and cost-efficient rotas that consider all operational factors.
• Collaborate with the Volunteer Coordinator to develop and manage the volunteer program.

Guildford, United Kingdom

• Assisting in the end-to-end process of recruitment, training, and development for new employees.
• Effectively managing team members' performance through appraisals and regular progress reviews.
• Conducting training on safety procedures and providing ongoing updates as required.
• Supervising, coaching, and training employees to ensure consistent adherence to high performance standards.
• Encouraging and mentoring all staff within the area, guiding them through company modules and assessing their progress.
• Efficiently scheduling staff rotas to optimize cost-effectiveness and operational efficiency.

• Establishing and thoroughly training a brand-new store team to instill confidence in all aspects of their roles.
• Conducting comprehensive product training sessions and coaching the team on effective product demonstrations.
• Providing continuous support to the new store teams during their soft opening week and grand opening day.
• Optimizing sales potential through strategic merchandising techniques.
• Implementing comprehensive emergency and evacuation procedures, including regular training, drills, and briefings.
• Traveling frequently to provide on-site support as needed.

Newark

Lincoln, United Kingdom