Lorna Henderson Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Develops and executes the learning and development strategy, driving organisational growth and success.• Implements comprehensive L&D initiatives, sourcing providers, creating engaging content, and ensuring accessibility and inclusivity.• Collaborates with senior leaders to develop impactful development plans for departments.• Produces reports capturing the impact of L&D activities for strategic decision-making.• Builds and nurtures robust relationships with suppliers, effectively managing partnerships to ensure the delivery of high-quality learning and development solutions.• Leads the onboarding activities, crafting and delivering induction events that equip new starters to excel in their roles.• Manages the L&D budget ensure charity funds are spent well.• Designs and facilitates all-staff events.• Champions L&D activities aligned with the charities vision, mission and culture.• Fosters a vibrant culture of continuous learning throughout the charity.• Demonstrates leadership qualities, fostering a collegial, empowering, and inspirational work environment that motivates and engages team members.• Ensures efficient administration and promotion of training activities.• Manages performance and development of direct reports effectively.

London, United Kingdom

• Facilitates a variety of content through classroom training, one-to-one coaching, and digital channels.• Designs and implements the onboarding program for new employees, ensuring the delivery of specific induction training programs.• Supports the development of interns and graduates in their progression within the organisation.• Communicates, influences, and builds relationships across the organisation, both internally and externally.• Supports an innovative and learner-centered approach to delivery, considering all forms of learning such as peer-to-peer, blended, online, class-based, coaching, and mentoring.• Plans and organises to work effectively within a project environment.• Collaborates with the wider team responsible for delivering development initiatives.• Designs content to meet the charities capability needs.• Delivers learning programs and team processes on behalf of the wider HR team as appropriate, including the delivery of initiatives that generate income, grow ROI, ensure fundraising compliance, and deliver consistent, recognisable, high-quality experiences.• Analysis and continuously improvement of the curriculum, taking user feedback and learning sector developments into account.

Guildford, United Kingdom

• Manage, develop, and implement comprehensive training programs for staff and volunteers.• Continuously design and update training content to ensure its relevance and currency for staff and volunteers.• Uphold Duty Management responsibilities, including maintaining cash control, responding to first aid needs, and ensuring safeguarding measures are in place.• Oversee the recruitment process for the front-of-house team and effectively manage their performance.• Create accurate, timely, and cost-efficient rotas that consider all operational factors.• Collaborate with the Volunteer Coordinator to develop and manage the volunteer program.• Facilitates compliance and onboarding sessions for staff and volunteers. .• Respond promptly and effectively to customer feedback, ensuring satisfactory resolutions.• Maintain a visible management presence throughout the venue, providing support and assistance to staff and visitors.• Implement and regularly update emergency and evacuation procedures, conducting training, drills, and briefings as necessary.• Assist the Creative Learning Manager in developing and managing community projects.

Guildford, United Kingdom

• Assisting in the end-to-end process of recruitment, training, and development for new employees.• Effectively managing team members' performance through appraisals and regular progress reviews.• Conducting training on safety procedures and providing ongoing updates as required.• Supervising, coaching, and training employees to ensure consistent adherence to high performance standards.• Encouraging and mentoring all staff within the area, guiding them through company modules and assessing their progress.• Efficiently scheduling staff rotas to optimize cost-effectiveness and operational efficiency.• Compiling daily sales and essential reports, along with overseeing daily financial operations.• Handling store administration responsibilities, ensuring strict compliance with policies and procedures.• Handling customer issues and challenging situations with the aim of achieving peaceful resolutions.• Managing the receipt and administration of goods, including organising deliveries even during trading hours and creatively utilizing limited stock room space.• Organising promotional changes and setting up compelling displays that capture the attention of both customers and employees, effectively conveying relevant information.• Supporting the growth and development of work-experience staff, maximizing the value they gain from their placements.

• Establishing and thoroughly training a brand-new store team to instill confidence in all aspects of their roles.• Conducting comprehensive product training sessions and coaching the team on effective product demonstrations.• Providing continuous support to the new store teams during their soft opening week and grand opening day.• Optimizing sales potential through strategic merchandising techniques.• Implementing comprehensive emergency and evacuation procedures, including regular training, drills, and briefings.• Traveling frequently to provide on-site support as needed.• Ensuring timely achievement of target dates and adherence to schedule for store openings.• Facilitating the smooth transition of newly appointed store managers through comprehensive induction programs.• Assisting in the recruitment process for new store teams and seasonal staff.• Creating visually appealing promotional displays that align with the brand's identity while utilizing each site's unique layout effectively.• Efficiently managing incoming deliveries to ensure timely store and warehouse readiness.• Maintaining regular communication with stakeholders to provide progress updates.• Managing team expenses and allowances within budgetary constraints for each project.• Fostering a positive team morale within the new store.

Newark

Lincoln, United Kingdom