Lorna Hooper Email & Phone Number

Newquay, GB

Within my role I line manage three other Administrators. I also support with staff rotas, booking meeting venues, booking training sessions, data collection, managing personnel files, recruitment, stationery ordering for the whole team, assisting management of the team with my knowledge of policies and procedures.

Cornwall, England, United Kingdom

Newquay

• It’s about making every moment special for each of our customers who come to see us in branch.
• Acting as a mentor, providing guidance and support to more junior members in the team when required
• Delivering innovative tailored solutions and excellent service by listening to our customers and working together to agree on a way forward
• Proactively identifying and resolving any problems, using your initiative to exceed customer expectations
• Meeting colleagues from across the business on a regular basis, learning from their expertise and sharing your own experiences to develop both personally and professionally
• Taking an active interest in activities within the local community, by getting to know your customers and looking to participate in events by being the “voice” of Barclays Bank

Newquay, Cornwall, United Kingdom

providing and maintaining high levels of customer service.

Delivering exceptional customer services. Booking appointments and managing my diary. Meeting customers needs. Opening current accounts, savings accounts, loans. Providing insurance. Handing off customers to other areas within barclays I.e mortgage, business, investments. Discussing and helping customers with digital options available

Running a team of 6 cashiers. Training members of my team. Ordering and remitting cash in order for the counter and cash machines to function.