Lorna Ramirez Email & Phone Number

Chicago, IL, US

• Managed marketing projects for the corporate team across all 50 states for Rate, Guaranteed Rate Affinity, Proper Rate, and OriginPoint.Oversaw topical project campaigns on today’s current mortgage market, as well as.
• Coordinating projects that were requested for all loan officers within a specific brand/s or custom to an individual loan officer
• Prioritizing projects based on the executional needs, resources available, and overall success rate
• Collaborating with our compliance team to ensure our content abided by all rules and regulations while promoting our products/services, in order to protect our consumers

Greater Chicago Area

• Project managed the Hornblower to City Cruises rebrand for the Cruises and Events vertical of the company for the vessels, ticket booths, marketing signage, COVID-19 signage, sales collateral, contact center, and.
• Launching specific instructions, tasks, and timelines for each rebrand execution
• Partnering 1:1 with each of the city team leads to report in any status updates
• Leading weekly fleet check-ins to address any outstanding items for the rebrand

Greater Chicago Area

• Coordinated project planning and production for marketing initiatives across the fleet, this included traditional media, digital ads, promotional campaigns, web content updates, emails, sales tools, and vendor.
• Using a project management platform to receive and plan all projects start to finish
• Leading projects with change and communicating updates to all appropriate stakeholders
• Overlooking all live projects through reporting to ensure every project request stood on track

Greater Chicago Area

• Led a team of guest service specialists and implemented strategies to motivate and enhance sales skills and personal growth, this involved creating a solid foundation of leadership to help our team meet and exceed.
• Overlooking all inbound calls & email inquiries throughout 9 cities
• Working with supervisors and directors to evaluate performance coaching
• Executing contact center projects as assigned by management team

Greater Chicago Area

• Answered and assisted all inbound call inquiries in regards to available cruise options throughout 8 U.S. cities, this involved meeting the needs of guests by booking lunch, dinner, sightseeing, & specialty cruise.
• Collaborating cruise options that would best fit with our guests needs
• Updating guests on the most current events and promotions
• Providing real time estimates on the cruise pricing & enhancements

Chicago, Illinois

• Welcomed and assisted potential adopters with questions and concerns about the PAWS Chicago procedures and policies, administered front desk documentations, promoted available animals & events, and directed counseling.
• Regulating procedures for adopters to meet in order to adopt
• Maintaining the PAWS Chicago website on up-to-date information
• Authorizing follow-ups for post adoption questions and concerns

Chicago, IL

• Represented products targeted to customers in the sports industry to increase brand awareness, promote sales opportunities, endorse brand image, and generate customer preference while innovating new marketing.
• Responsibility for testing product samples at various sporting events
• Engaging with large crowds of sports fans with excellent product knowledge
• Moderating a safe and friendly work environment to ensure great results

Bachelor Of Science, Marketing

Concentration in Sales Leadership Minor in Digital Cinema Study Abroad: Paris, France (March 2018) Researched Marketing in Luxury Contexts

General Education Diploma