Lorna Bundy-Jones Email and Phone Number

RETAIL / OPERATIONS / SALES MANAGERWith over 45 Years of Experience in the Retail Business, I am a Client Driven, Quality Focused, Retail Manager with a proven track record of Top Performances. I drive results by developing and executing short term action plans and long term strategies. I support the growth in sales and customer service and insure we maximum productivity and profitability in compliance with all of our companies policies and procedures.Promotes a high performance selling culture through coaching and developing associates to provide an exceptional customer experience. I also develop associates through the initial associate onboarding journey and leading more advanced training for tenured associates. Keeps all Bra Certifications up to date. Coaching to associates is provided on the sales floor through conversations and observations to inspire our associates to provide an exceptional customer experience through high performance selling. Respect for the Brand and a lot of Passion for the Business. Also natural ability with expertise in Customer Intimacy, Strong Team Leadership, Coaching and Mentoring Skills. A Great Eye for Talent, Recruitment and Retention. A highly motivated individual that thrives on positive results. I have been with Victoria's Secret for 18 years. I have worked in New York, New Jersey, Indiana, Ohio, and both stores in Lexington, Kentucky. Core Knowledge and Skill Workforce ManagementRecruitment and RetentionDrive total store results through exceptional customer service and compelling visual presentations in $6 million annual store volume with emphasis on merchandise placement, standards, and availability as the Lingerie Category ManagerDrive Results of The Victoria's Secret Credit CardStrong Knowledge of MPOS DevicesStrong Knowledge of I-Pad Technology Bra Apps, ETC.Profit & Loss Loss PreventionAnalyze Customer Experience reports on a daily basis.Analyze my category results on a daily, weekly and monthly basis.