Lornah Mueni Email and Phone Number

Responsibilities Identifying business opportunities and analyzing sales options Devising and presenting ideas and strategies Guiding clients and planning for events and maintaining client relations Promoting company products and services Compiling financial and statistical information Respond to emails, official calls and face-to-face inquiries Organize and schedule meetings and appointments Maintaining an official filing system Provide information and take requests for clients and customers Coordinate office procedures

 Selecting research methods appropriate to pre-defined client criteria Designing and using qualitative and quantitative research tools such as questionnaires, focus groups, interview schedules etc. Analyzing campaign performance and research results using a variety of numerical and IT tools Summarizing and finalizing data at the end of projects Entering data into client databases Supporting and advising coding and client account staff Attending information sessions Networking with media owners Ensuring set deadlines are met

ResponsibilitiesArea 1: Execution• Achieve product availability targets for the assigned out through identifying and negotiating listings and targets for strategic focus brands to drive and maintain numeric distribution by brand category.• Enhance product accessibility through identifying and negotiating SOVI (Forward Share Inventory and limit Out of Stocks.• Promote product affordability on price by ensuring adherence to Recommended Retail Price (RPP) guidelines per strategic focus brand by channel and outlet type.Area 2: Sales Revenue Growth• Achieve required customer visit hit rate; call effectiveness and minimum order quantities and/ or values in order to drive sales in volume and value.• Receive, follow up and resolve all customer queries and complaints in collaboration with the customer service team in an efficient manner.• Prepare and submit accurate and timely reports to the territory manager to facilitate proper planning.Area 3: Relationship Management.• Build, Manage and Maintain good strong long term customer Relationship with key partners.• Ensure Timely address of Customers queries.• Ensuring Immediate Customer Feedback.• Ensuring timely liaising with Customer Service Department and delivery team.Area 5: Merchandising• Ensure products are clean and presentable at all times• Check on the slow moving items and advise their heads on the same.• Collect market intelligence. (Reporting competitor activities)• Report customer complaints so that action can be taken by development and marketing team

 Advising clients on the best safari locations for their holiday requirements.  Give expert advice to clients from your own extensive travel experience.  Responding and following up on client requests;  Issuing tickets and booking accommodation;  Researching, developing and creating interesting holiday packages to be sold to various clients including companies, groups and individuals;  Selling holiday and travel products to customers; through anticipating the needs of the clients;  Dealing with complicated customer itineraries and translating them in a way that the customer understands them;  Handling customer orders and payments;