Currently I project manage and support a range of high-quality, non-commercial events for various departments and teams across the Law Society. This role also includes creating and implementing a consistent approach to planning, branding and customer experience for non-commercial events across the organisation. Previously, I worked as a conference producer planning and organising training events for the Scottish legal profession.Key Skills• Event management• People management• Strategic planning• Senior stakeholder management• Brand and visual identity• Relationship BuildingKey achievements• I delivering the annual 2016 flagship conference for 200 delegates and 50 speakers. Over 95% of feedback responses rated the overall conference as excellent or very good. • I redesigned the layout and look for commercial and non-commercial event webpages (including online booking process) to improve the customer experience. The response from internal and external users has been overwhelmingly positive.• I refined and simplified the online event set-up process which has resulted in better consistency between event descriptions, reduced potential for set up errors (by approximately 70%), and decreased time spent on the task by 40%.

In this role is was responsible for designing and executing sponsorship activities and events aimed at the retail investor market.Key Skills• Event management• Sponsorship• Printed marketing materials• Digital marketing content• Relationship Building• Post event analysis and feedbackKey Achievements• I developed the relationship with a new festival for the sponsorship programme. After negotiating the contract, I successfully carried out the festival sponsorship activities which resulted in 250 new marketing leads.• I identified and applied efficiency and accuracy improvements to the event registration processes. These changes led to an estimated 60% reduction in administration time and 90% reduction in error rate.• For the flagship Private Investor client event in London, I sourced a new and interesting venue of a suitably high standard. The feedback about the venue from attendees was excellent.

I was a key member of the hospitality team that delivered a Commonwealth Games event experience for over 8,000 sponsors and corporate guests. Prior to start of the games, I project managed all aspects of the programme including: itineraries, theming, food and beverage, gifts, signage, staff and volunteer training. In addition, I also organised tailored events for sponsors including Virgin Media, BP and Emirates Airline.As part of the overall hospitality planning process, I produced the hospitality operational plan. The plan covered all hospitality related activities undertaken in five venues across a four week period (including setup, games time and de-rig). Throughout the implementation phase, I oversaw the onsite hospitality team to ensure accurate delivery of the programme and acted as the escalation point to resolve any issues.

During this role with Heritage Portfolio I was responsible for the end-to-end planning and delivery of high quality, high-end, bespoke events for corporate and private clients.This included creating detailed, tailored event proposals to a client brief (ensuring the event would deliver the profit target), placing orders with the relevant suppliers and then managing the on-site service team to execute the event. Post event, I would complete and evaluate the event feedback and complete the invoice paper work.

This position focused on the operational delivery of corporate and private events across Edinburgh and the UK. I managed events for a wide variety of clients such as FTSE 100 companies, financial firms, global brands, VVIP’s including royalty. During an event I would lead and motivate a team of up to 50 staff to provide first-class customer service and execute the event to satisfaction of the client.