As Co-Founder, I have seen my vision go from concept to reality to have an after-school program empowering students in the underserved community of South Dallas, Texas. It is a concept I had written down and put aside in a drawer in 2004. In my position as Chief Operations Officer, I oversee general operations, including but not limited to program design and management; onboarding and training program staff; building maintenance, etc.

E-COMM CHANNEL MANAGER TO BUSINESS DEVELOPMENT MANAGER-STORAGE & ORGANIZATION, TOOLS (WORKING REMOTELY FROM PLANO, TX) Onboard new products into the IDM Portal for clients. Audit current product mix for online enrichments, corrections, and updates. Expedite client’s product review removals from Bazaarvoice® when valid. Report sales analysis and forecasts for online products. Hold weekly and bi-weekly update meetings with clients. Collaborate with clients to schedule and monitor sales promotions.INTERCONNECTED BUSINESS EXPERIENCE (IBX) ASSOCIATE - E-COMMERCE DEPARTMENT (2020-2021) Onboard new products into the IDM Portal for clients. Audit client’s current product mix for online enrichments and corrections. Manage client’s MAP retail changes and violations in the IDM Portal. Assist IBX Lead with client’s online promotional data forms. Troubleshoot various client issues. Successfully increased revenues for clients by expediting the onboarding of new products and enhancing their online presence.

ADMINISTRATIVE ASSISTANT TO EVP-STRATEGY AND CORPORATE BUSINESS DEVELOPMENT Managed business calendar, scheduled appointments and meetings for EVP and Corp Dev Team. Prepared and processed expense reports for the direct report and various other Corp Dev and HR staff. Collaborate with various departments for M&A project-related site tours and management presentations. Booked domestic and international travel for EVP and Corp Dev Team. Meal planning for meetings and events held by EVP, Corp Dev Team and HR staff when requested. Purchased all office supplies for Corp Dev Team and a portion of the HR staff. Assisted with the on-boarding of MBA Interns and new employees to the Corp Dev department. Processed invoices for payment and investigated payment issues for Corp Dev and a portion of the HR staff.  Tracked all M&A project expenses and review monthly budgets. Data input, report creation and account management of DealCloud, the Corp Dev investment CRM.

 Performed auditing and data management, facilitating process development for Salesforce CRM. Ensured data integrity of Pardot marketing management system, importing and unsubscribing prospects, and generating marketing email letters and campaign list. Coordinated tradeshows and other promotional events with marketing and sales teams. Wrote and prepared all email correspondence for direct reports upon request. Purchased and ordered all office and break room supplies, furniture, and other fixed assets. Managed all renovations, repairs, and maintenance to the office suites in Georgia and Virginia. Steered contract negotiation and management with various office support related vendors, including telecommunications, security systems, and hotels. Secured $24,000 in added revenue from fixed asset sales to offset Atlanta office relocation. Received 2011 Employee of the Year Award for outstanding performance. Produced reports for sales and marketing metrics analysis.

 Managed logistics of executive’s business calendars, scheduling appointments, and meetings. Coordinated board, quarterly sales, and company kick-off meetings, company staff events, sales training and various other employee relations meetings and events. Facilitated with interviews, supporting hiring and employee relations tasks. Booked travel arrangements for executives and various other members of the management team. Prepared email and written correspondence and ordered office supplies and other office items. Led all aspects of office renovations, repairs and maintenance to suites in Georgia and Virginia. Implemented community service into the TerraGo Technologies culture resulting in receiving Volunteer Appreciation Award from The Center for Family Resources in Marietta, GA. Cultivated solid vendor relationships and managed strategic contract negotiations.

 Prepared invoices for services of contracted therapists and parent aide, analyzing and correctly monthly billing reports submitted by contractors to executive director. Addressed and resolved billing inquiries from customers and staff. Created and developed forms, spreadsheets, and other documents needed by executive director and other personnel, including composing correspondence. Coordinated communications for service requests between contractors, clients and executive director. Developed and maintained the website, www.family-solutions-georgia.com and its content. Designed marketing collateral including brochures, PowerPoint presentations, flyers and set-up on social networking websites. Assisted in recovering over $20,000 in receivables

 Oversaw all aspects of the business, including menu planning, recruiting, hiring and training. Booked entertainment and coordinated special events, including live remote radio broadcasts, poetry slams, customer appreciation days and holiday events. Developed and executed plans for advertising, marketing, customer, public and vendor relations, and coordination of website development and maintenance. Managed administrative tasks, including generating correspondence and calendar maintenance. Performed all accounting and financial management, including payroll processing.

 Received the Power of One Award by the late Sen. Paul Coverdell in recognition of founding House of Love for the Homeless. Steered strategic planning and management of emergency shelter operations for homeless families. Hired, trained and developed staff on best practices and procedures. Managed program development and oversight. Oversaw fundraising development and production-event planning, recordkeeping, research, proposal writing and administrative duties. Wrote, published and distributed quarterly company newsletter and supported website development and content maintenance. Facilitated organization’s board development, recruiting and management.

*Merchandising Assistant: Assisted building materials and lighting merchants department operations. Duties- purchasing, troubleshooting, report preparation, meeting schedule, reviewing advertising, etc. *Advertising Assistant: Duties-pulling clip, working with layout artist, proofing ads and maintaining deadlines. *Advertising Coordinator: Coordinated the creation, development and scheduling of advertising for the West Coast and Northeast Regional Offices. Duties-hiring advertising assistants, conceptualizing ads with merchants, creating and maintaining production and distribution deadlines, coordinating schedules with media representatives, printers and Corporate Office.*Electronic Article Surveillance Coordinator: Project management of an anti-theft program known as source tagging for the Loss Prevention Depart. Duties-creation of program processes, reports and training materials. Conducted workshops for both vendors and merchants. Troubleshooting equipment issues.