Lorna Simpson Email & Phone Number

Linlithgow, Gb

• Managing team of Junior Service Managers.• Managing team of IT Technicians who undertake mass scheduling.• Service Management tasks

• Production of release notes using information from technical teams and DevOps to communicate system changes and facilitate approval from variety of stakeholders.• Leading on project to decommmission a service that is no longer required as a result of changes to Scottish Government policy.• Assisting in resolving and investigating incidents often requiring working with multi disciplinary teams and external suppliers.• Providing data to Programme Manager in a format to allow for decison making,• Development of data sources to monitor for exceptions, anticipate issues and assess performance.• Assisting on project to prepare systems for Spring Booster campaign.• Providing input to service blueprints mapping the user journey to identify improvements and risks.• Administrative tasks such as reconciling invoices and approving access requests.

• Mass scheduling of Covid vaccination appointments.• Dealing with queries relating to vaccination status.• Working on missing letters team as part of vaccine roll-out.• Dealing with queries relating to vaccine and rescheduling appointments.• Carrying out contact tracing interviews.

Livingston, West Lothian, United Kingdom

• Developed and built effective ongoing partnerships with Scottish Athletics, West Lothian Active Schools, West Lothian Leisure, local schools, other sports clubs and local media.• Led a successful return to sport for club volunteers and members as Covid Co-ordinator.• Set up C25K course and managed associated Facebook group.• Recruited volunteers as coaches, officials and other volunteer roles.• Motivated, trained and developed volunteers in a number of roles including as coaches and officials.• Successfully formulated and realised club strategy and development plans.• Secured grants from multiple sources and developed a variety of projects involving volunteers.• Reported to funders, board and stakeholders on project progress.• Reviewed, devised, developed and implemented policies, systems and procedures.• Managed payroll administration and associated HR procedures including induction and training of new staff.• Presented on behalf of the club at Scottish Athletics Conference and regularly to new parents and volunteers.• West Lothian Sports Club of the Year in 2018 and shortlisted for Scottish Athletics Impact Club of the Year in 2018.

• Provided tailored 1 to 1 support to children with additional support needs.• Worked collaboratively with teachers, parents/carers, social workers and educational psychologists.• Carried out administrative tasks to support teachers, pupils and classes.• Passed Certificate in Early Years Practice with distinction.

Linlithgow

• Organised and facilitated multiple events for parents/carers and children with eczema to gain peer support.• Developed volunteer opportunities within the charity including recruitment and delivering training.• Expanded charity’s social media presence.• Delivered 1 to 1 support to parents/carers of children with eczema across a number of channels.• Provided administrative support during CEO sabbatical and office move.

• Contributed to the 98% return rate for Falkirk and West Lothian.• Recruited, supervised, trained and motivated a team of 12.• Initiated and maintained constructive relationships with communal establishments.

Edinburgh, United Kingdom

• Liaising with branch staff to manage merger with particular focus on training.

Edinburgh, United Kingdom

• Allocating staff to project teams.• Providing research to project teams.• Collating monthly performance statistics for Bank of Scotland Executive.• Supporting operational areas in providing data for performance statistics.

Edinburgh, United Kingdom

• Leading project team of external suppliers to ensure smooth running of Christmas Saver bonus process.• Managing project to switch to automated bank giro credit re-order.• Dealing with Executive, Ombudsman and Watchdog complaints.• Providing daily, weekly and monthly data to Executive including identifying and incorporating additional data sources• Managing relationships with external suppliers.

Edinburgh, Scotland, United Kingdom

• Completing professional banking qualifications whilst working full time.• Working in variety of areas in direct banking operation.

Msc, Management And Leadership In Sports Business, Pass With Distinction

Ba (Hons), Economics, 2:1

Certificate In Early Years Practice, Pass With Distinction

Membership Of Chartered Institute Of Bankers In Scotland (Mcibs), Banking

Associateship Of Chartered Institute Of Bankers In Scotland (Acibs), Banking